In business it is all about the numbers, and generally, whenever a service can provide your company the opportunity to improve the financial bottom line, it is a wise decision. This being said, it is no surprise why so many businesses are making the transition from standard landline telephone service to VoIP, or voice over internet protocol, service.
Lower Monthly Expenses
Even when comparing the expense of just a single line, VoIP service comes in at a fraction of the price of traditional phone services. So, right off the bat, this internet based phone service can make a drastic improvement to the expense column of your business.
No Extra Fees
VoIP providers are able to offer a number of features that traditional phone service providers are not able to provide or only provide at an additional expense. These features include auto attendants, dial-by-name directories that allow callers to direct themselves to the correct extensions, voicemail over the internet which allows you to check your box from anywhere you have internet access, and voice to text features that let you read your messages to maintain a level of discreetness.
Reduce the Need for Extra Lines
Additional expense can be saved because VoIP service can often reduce the need for additional phone lines. The call forwarding feature combined with the queue allows an overflow of calls to be pushed through to existing numbers, such as cell phones, home phones, or any other designated number, thus reducing the need to have an additional office line and potentially eliminating the need for another employee to answer incoming calls. In addition to this, fax via VoIP happens entirely online. Transmissions are sent directly to the designated email address, thereby eradicating the need for a fax machine, paper, and toner. All of these things can save on expenses. Many companies, like Los Angeles Criminal Lawyers .com, have changed how they do business by using VOIP.
In the opposite column, VoIP can assist with retaining the current customer base. Many of the features already discussed, combined with professionally recorded voicemail greetings, messages on hold, after hours greetings, and click to call buttons on websites, blog sites, and social networking pages, can provide your company the professional image and customer appeal that will keep customers coming back for more.