Blog

March 29, 2016

Does Your Customer Service Embody Company Values?

When we train new members of our Customer...

February 11, 2016

Hold the Muzak! Using Hold Music to Your Best Advantage

It's everyone's least favorite part of calling a...

January 15, 2016

Customer Happiness and Growing your Business

  When we discuss growing our businesses, what we're...

December 29, 2015

Get Ready to Grow Your Business in 2016

  Many of our Phone.com customers are small-business owners....

December 22, 2015

Optimizing Your Business Phone System for Younger Customers

  When customers call your business, what do...

September 07, 2015

Wishing Our Customers a Happy Labor Day!

Wishing our US customers, friends and family a...

September 02, 2015

Communicating Better with Your Customers: The Four Agreements

  Customer service. Everyone has a customer-service story,...

August 31, 2015

Three Phone.com Features that You’re Not Using but Should

  Our Customer Service agents really know how...

August 26, 2015

Customer Service Insights: Cardboard with Your Coffee?

  Recently I was dared by a friend...

July 08, 2015

Know Your Emu: A Lesson in Customer Service

Growing up, my family lived in rural suburbia, an...

May 21, 2015

A Silent Customer Isn’t Always A Happy Customer

We frequently go through some of our larger...

May 20, 2015

New Phone.com Support Center Now Live!

  Our Phone.com customers are pretty savvy! They will...

May 08, 2015

Leaders in Customer Success

We always knew they were outstanding, but now...

November 05, 2014

Wearing Our Warm-and-Fuzzies on the Outside!

  You know those mornings when you just...

October 31, 2014

Boo to You from Our Crew!

We're stepping out to wish our customers a...

September 26, 2014

AFAR: At the End of the Line for Animal Rights

[caption id="attachment_19184" align="alignright" width="250"] Customer Service pup Wino, enjoying...

August 01, 2014

Wanted: Robust Business Phone Service to Do Business in Washington

For any non-profit organization running an office in...