Support Center

Troubleshooting

Why Do My Calls Drop After 15 Minutes or So?

There’s only one explanation for this problem—and it’s the network. Review Do I Have To Change My Network Settings or Hardware? for…

Why Doesn’t My Phone Ring?

First, make sure your phone’s Call Forwarding or Do Not Disturb features are disabled. These options are enabled/ disabled on…

Why Don’t I Get Dial Tone?

If you don’t hear a dial tone when you pick up the phone, check your network connections again and make sure everything is set up…

Why Do My Calls Sound Choppy?

If your calls sound choppy or words get dropped regularly, it usually means you don’t have enough bandwidth between your…

Live Chat Support

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Usted puede contactarnos via telefónica al numero +1.800.998.7087, o submitir una solicitud de soporte o mediante nuestro servicio de chat en linea, donde nuestro equipo con gusto le asistirá! El servicio está disponible de Lunes a Viernes de 8 am a 6 P.M. tiempo del Pacifico.

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