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Top FAQs

How Do I Connect My Mobile Phone to Phone.com?

There are a number of ways to use our phone service on your mobile phone. The most common, is to…

I Have Minute Overages on My Bill but Thought I Was on the Unlimited Plan. How Can I Fix This?

On your monthly invoice, you will see a line item for Additional Usage. This charge includes minutes that are in excess…

Why Did My Phone Stop Ringing?

Your phone could stop ringing for a number of reasons. It’s possible that your phone has lost its connection with…

How Can I Improve My Call Quality?

Call-quality issues can often be attributed to the speed and performance of your Internet connection. When our customers have consistent,…

Where Can I Download Your Softphone for My Laptop or Desktop Computer?

To use the Phone.com Communicator softphone, you will need to complete the following steps: 1. Create a dedicated extension in…
How Do I Set Up a Phone Menu?

How Do I Set Up a Phone Menu?

A menu allows your callers to choose an extension or queue, listen to recorded information, leave a message or perform any…
How Do I Set Up My Voicemail?

How Do I Set Up My Voicemail?

You can set up voicemail on any of the numbers or extensions in your Phone.com account. The easiest way to…
How Do I Change My Outbound Caller ID?

How Do I Change My Outbound Caller ID?

Your outbound caller ID is the phone number or name that people see displayed when you call them. Phone.com NxT administrators can…
Which IP Phones Can I Use with My Phone.com Service?

Which IP Phones Can I Use with My Phone.com Service?

Phone.com offers a wide range of VoIP phones that are pre-provisioned and ready to use with our services. There are also many…
I Just Signed Up, How Do I Start Receiving Calls?

I Just Signed Up, How Do I Start Receiving Calls?

Phone.com NxT administrators can use the Configure App to set up what happens when someone dials your number(s). This article…

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Usted puede contactarnos via telefónica al numero +1.800.998.7087, o submitir una solicitud de soporte o mediante nuestro servicio de chat en linea, donde nuestro equipo con gusto le asistirá! El servicio está disponible de Lunes a Viernes de 8 am a 6 P.M. tiempo del Pacifico.

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