Support Center

Setting Up Your Account

Call Recording Beep

Call Recording Beep

There are myriad reasons for wanting to record a call. Whether you’re a lawyer, therapist, realtor, notary, call center, utility…
Faxing with an ATA

Faxing with an ATA

  You may use an ATA to connect a fax machine to the Phone.com network, but we can only offer…
Video Conferencing

Video Conferencing

Collaborate face-to-face in your meetings with Phone.com’s premium Video Conference feature. Seamlessly integrates with regular & conference audio calls to…
Why Was My Porting Request Denied?

Why Was My Porting Request Denied?

While number porting is a common activity that is generally completed within 15 business days (although some requests can take…
WebRTC Video Conference Quick Facts

WebRTC Video Conference Quick Facts

Phone.com Video Conference is a web application that requires no download and lets callers see each other in real time.…
Can I build a conference room system with the Video application?

Can I build a conference room system with the Video application?

It is possible to use AppleTV to project a video conference onto a large screen or a projector. It is…
How can I select an installed webcam or microphone to be used with the application?

How can I select an installed webcam or microphone to be used with the application?

When the video conference loads, you will see a small camera icon in the address bar. Click on this icon…
Do you have APIs for the Video Conference?

Do you have APIs for the Video Conference?

Not at this time, but this functionality is on the roadmap.

Do you have an iOS application I can use to connect to the video conference?

Yes, the Phone.com app has video conferencing built in. To download the app, click here.

Can I use the Chrome or Firefox browser on my Android Mobile Phone?

It works, but to access all features the phone needs to be in landscape mode.

What operating systems support WebRTC?

Mac, Linux, Windows, Android (Chrome and Firefox browsers), Chrome OS.

Do you have a link to a Help file I can add to my invites?

Yes, that information is available through the page link provided in the invitation.

How do I invite others to the conference?

Above the chat window on the right side of your browser, there is an icon that is the silhouette of…

What browsers are supported?

Chrome and Firefox support Phone.com Video Conferencing out of the box. Internet Explorer will prompt you to download an extension,…

Can I share my screen?

In Chrome and Firefox, a screen or an application window can be shared by any and each of the users.…

Can I "direct" what other people see? Who can become a director?

Any user can direct what other people see by going under the menu and choosing “Become Director.” Only one user…

Can I use this conferencing to give a video webinar?

Phone.com Video Conferencing was not developed for webinars and it is missing some of the functionality of traditional webinar solutions.…

Live Chat Support

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Usted puede contactarnos via telefónica al numero +1.800.998.7087, o via email a support@phone.com, o mediante nuestro servicio de chat en linea, donde nuestro equipo con gusto le asistirá! El servicio está disponible de Lunes a Viernes de 8 am a 6 P.M. tiempo del Pacifico.

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