Support Center

Networking / Call Quality Issues

Network Hardware Recommendations

The table below is not comprehensive but provides general recommendations and notes for selected router manufacturers. Brands Notes Yes Apple,…

Do I Have To Change My Network Settings or Hardware?

Although VoIP devices are designed to work with all types of routers, you may encounter issues getting VoIP to work…

Why Do My Calls Drop After 15 Minutes or So?

There’s only one explanation for this problem—and it’s the network. Review Do I Have To Change My Network Settings or Hardware? for…

Why Doesn’t My Phone Ring?

First, make sure your phone’s Call Forwarding or Do Not Disturb features are disabled. If these features are disabled but you’re still having trouble receiving…

Why Don’t I Get Dial Tone?

If you don’t hear a dial tone when you pick up the phone, check your network connections again and make sure everything is set up…

Why Do My Calls Sound Choppy?

If your calls sound choppy or words get dropped regularly, it usually means you don’t have enough bandwidth between your…

If I Lose Power or My Internet Connection, Will I Lose Phone Service?

Yes. If you lose power or your Internet service is unavailable, you will lose phone service. Battery backup systems can…

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