Support Center

Features

Setting Up Your Dial-by-name Directory

A Dial-By-Name Directory can be useful in assisting your callers in reaching their destination and is a helpful option if…

Recording Your Conference Calls

To record a conference call, you need to forward one of your Phone.com numbers to the conference bridge number, activate…

Adding Bulk Shared Minutes to Your Plan

Need more minutes than what your plan includes? You can add bulk minutes to your monthly allotment for all account…
Call Recording Beep

Call Recording Beep

There are myriad reasons for wanting to record a call. Whether you’re a lawyer, therapist, realtor, notary, call center, utility…
Video Conferencing

Video Conferencing

Collaborate face-to-face with Phone.com Video Meetings. Choose between three feature-packed plans. Features Plans include between 10 and 100 maximum participants…
Secure VoIP

Secure VoIP

What is Secure VoIP? Secure VoIP provides encryption, message authentication and integrity, and replay attack protection to the VoIP calls It was developed by a…
Can I build a conference room system with the Video application?

Can I build a conference room system with the Video application?

It is possible to use AppleTV to project a video conference onto a large screen or a projector. It is…
How can I select an installed webcam or microphone to be used with the application?

How can I select an installed webcam or microphone to be used with the application?

When the video conference loads, you will see a small camera icon in the address bar. Click on this icon…

What browsers are supported?

Chrome, Firefox, and Opera support Phone.com Video Conferencing out of the box. Internet Explorer will prompt you to download an…

Can I share my screen?

In Chrome and Firefox, a screen or an application window can be shared by any and each of the users.…

Can I use this conferencing to give a video webinar?

Phone.com Video Meetings was not developed for webinars and it is missing some of the functionality of traditional webinar solutions.…

Can I control where the video streams appear on my screen?

Yes, when you mouse over a video stream, a series of icons will appear that let you choose where the…

What is the maximum number of users on a video conference?

The maximum number of attendees for Phone.com Video Meetings depends on your plan. The maximum number of video attendees for…

I hear feedback or echoes when I talk or when others talk. What can I do to get rid of that?

Feedback can be caused when sounds loop through multiple microphones. To overcome feedback, users who aren’t speaking can mute their…

What kind of camera, microphone and speaker can I use for video conferencing?

If you’re using a laptop, tablet or phone to access Video Meetings, the built-in camera, microphone and speaker can be…

What are the technical requirements to use video conferencing?

Any computer that can run the latest version of Chrome or Firefox should have no issues with Phone.com Video Conferencing.

Upgrading Your Extensions to Unlimited Minutes

If you find yourself needing more minutes to make and receive calls, consider upgrading your users or extensions to unlimited…

Setting Up a Free Conference Call

Each extension on your Phone.com account includes a free conference bridge number that allows you to set up and run…

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Usted puede contactarnos via telefónica al numero +1.800.998.7087, o submitir una solicitud de soporte o mediante nuestro servicio de chat en linea, donde nuestro equipo con gusto le asistirá! El servicio está disponible de Lunes a Viernes de 8 am a 6 P.M. tiempo del Pacifico.

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