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Devices

Faxing with an ATA

Faxing with an ATA

  You may use an ATA to connect a fax machine to the Phone.com network, but we can only offer…

Call Presence and Expansion Modules

Call Presence is the ability of VoIP phone users to view other device users “status” on their phone display. This…

Bringing Your Own Phone to Phone.com

If you have a desk phone that you’d like to use with your Phone.com service, our Customer Service team can…

Ordering a New Phone or Adapter

In addition to our flexible phone service, Phone.com offers a variety of IP phones and analog telephone adapters (ATAs) that let you…

Connecting Your IP Phone or ATA to Your Internet Network

The IP phone or analog telephone adapter (ATA) that you ordered from Phone.com arrives ready to work with our phone service. We configure your…

Cisco SPA303 IP Phone

Welcome! This guide contains instructions to help you set up and use your Cisco® SPA303 IP Phone. It describes some…

Supported IP Phones

(Revised: Feb 23, 2020) VoIP hardware can fall into four support categories at Phone.com: Supported: Sold by Phone.com today, or…

Device Guides

When you start using your new phone or ATA, you’ll probably have questions about how to use it. Find the…

Do I Have To Change My Network Settings or Hardware?

Although VoIP devices are designed to work with all types of routers, you may encounter issues getting VoIP to work…

Why Do My Calls Drop After 15 Minutes or So?

There’s only one explanation for this problem—and it’s the network. Review Do I Have To Change My Network Settings or Hardware? for…

Why Doesn’t My Phone Ring?

First, make sure your phone’s Call Forwarding or Do Not Disturb features are disabled. These options are enabled/ disabled on…

Why Don’t I Get Dial Tone?

If you don’t hear a dial tone when you pick up the phone, check your network connections again and make sure everything is set up…

Why Do My Calls Sound Choppy?

If your calls sound choppy or words get dropped regularly, it usually means you don’t have enough bandwidth between your…

If I Lose Power or My Internet Connection, Will I Lose Phone Service?

Yes. If you lose power or your Internet service is unavailable, you will lose phone service. Battery backup systems can…

Why Did My Phone Stop Ringing?

Your phone could stop ringing for a number of reasons. Have you tried rebooting? Joking aside, it’s possible that your phone has lost…
Which IP Phones Can I Use with My Phone.com Service?

Which IP Phones Can I Use with My Phone.com Service?

Phone.com offers a wide range of VoIP phones that are pre-provisioned and ready to use with our services. There are also many…

Live Chat Support

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Usted puede contactarnos via telefónica al numero +1.800.998.7087, o submitir una solicitud de soporte o mediante nuestro servicio de chat en linea, donde nuestro equipo con gusto le asistirá! El servicio está disponible de Lunes a Viernes de 8 am a 6 P.M. tiempo del Pacifico.

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