RECORD YOUR CALLS TO ACCOMPLISH MORE NOW
Ever forget to write down directions to the restaurant you’re going to meet your client? Or instructions on how to change the preferences of your work e-mail? It happens every day. You pride yourself as a multitasker but even the most organized person let things slip through the cracks.
Other than improving your skills, there’s a simple way to keep information from being forgotten. Many virtual phone service providers offer a feature that allows you to record and save your Voice over Internet Protocol, or VoIP, conversations to your hard disk or any other data storage device. Archive them. Share them. Podcast them. It’s up to you.
There are many tools with which you can record phone conversations, but not all are equal. Try using a loudspeaker and the quality isn’t there. Buy a gadget that records through your phone set or sound card, but it doesn’t capture the conversation, only what you say.
Perhaps the most convenient and quality tool is a feature offered by your VoIP provider. Phone.com, for example, includes this handy tool with its virtual phone service for a low monthly price starting at $9.88.
Other than VoIP service, what else do you need to record phone calls? Don’t forget to buy handsets, headsets or other hearing and speaking devices and storage media for saving calls like optical or hard disks.
Phone.com customers can store their calls in their call logs. They can go to their control panels on Phone.com, locate the call and push the “Play” button. Currently, Phone.com customers can record incoming calls to their number and calls initiated from the address book and the “Place a Call” button on their control panels.
Just because you can do it, doesn’t mean you are allowed to. There are laws that govern call-recording, also called wiretapping, depending on where you live. Make sure you know the rules and regulations. Phone.com customers are given an automated warning when the recording feature is initiated.
You can circumvent the laws by simply asking for permission to record from the person to whom you’re talking. Not only is it the law in many states, but it’s also the ethical thing to do and can make for unhappy clients.