We were informed last week that Phone.com was accredited by the BBB.
We are pleased to add this accreditation to our growing achievements and take this opportunity to indeed clarify how much we stand behind the values and trust standards the Better Business Bureau is about:
Establish and maintain a positive track record in the market place.
Adhere to established standards of advertising and selling.
Tell the Truth
Honestly represent products and services, including clear and adequate disclosures of all material terms.
Openly identify the nature, location and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy.
Abide by all written agreements and verbal representations.
Address marketplace disputes quickly, professionally, and in good faith.
Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of consumers regarding the use of their information.
Approach all business dealings, marketplace transactions and commitments with integrity.”
The above list of standards is what the BBB is about and at Phone.com we are committed to following all of them.
We are very happy with the positive feedback we continue to get from our customers and even thank you notes from customers who left us because they no longer needed the service simply for the way their request was handled.
If you have any comments please contact us 24*7 and let us know what you think: firstname.lastname@example.org