Support Center

Setting Your Outbound Caller ID Number or Name

Your outbound caller ID is the phone number or name that people see when you call them.
You can set your caller ID in three different areas of your Phone.com account settings: Your extension settings, your phone number settings, and in the caller ID settings for the Phone.com mobile app.

Changing Your Extension Settings

1. Mouse over Configure and click Manage Users and Extensions.
2. Click Edit for the extension you want to edit.
3. Scroll down to Outbound Calls and select the extension that you want to use as your caller ID from the drop-down menu.
4. Click Save Changes at the bottom of the page.

Your outbound caller ID is reset.

Changing Your Phone Number Settings

1. Mouse over Configure and select Manage Numbers.
2. Click Edit for the phone number that you want to edit.
3. Scroll down to Caller ID Name and enter the name (15 characters max.) that you want to display as your caller ID.
4. Click Save Changes at the bottom of the page.

Your outbound caller ID is reset.

Note: If Publish this number in the National Caller ID Name database is checked, the name that you set will be published to that database. Typically, landline carriers subscribe to the National Caller ID Name database, so when you call people who use those carriers, they will see the caller ID name that you’ve set.
*Note that this setting can take up to 30 days to be included in all landline databases. Generally, this does not affect cell phones. Cell providers use a different system to provide their subscribers with caller ID information.
*Note that this setting can take up to 30 days to be included in all landline databases.

Changing Your Phone.com Mobile App Settings

If you are using the Phone.com Mobile app for iPhone, navigate to the settings within the app and set your outbound caller ID to any of the phone numbers in your Phone.com account.

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