Support Center

Receiving Faxes

Your service includes the ability to send and receive faxes right at your computer. While you can send faxes from any number, you’ll need to set up a dedicated fax phone number to receive them.

To do this, you’ll need to add a new number to your account, and then configure it to receive faxes. Note that this will add the cost of another number to your monthly service fees.

Adding a New Fax Number

  1. Mouse over Configure and click Add a Number.
  2. Select the type of number you want to add (U.S. Local, Toll Free, or Global).
  3. Select the specific phone number that you want to add, and click Order Number.

The number is added to your account.

Configuring Your Number to Receive Faxes

  1. Mouse over Configure and click Manage Numbers.
  2. Click Edit for the number you just added.
  3. For Number Action, click Edit.
  4. From the Select how calls should be handled drop-down menu, select Receive Fax and set the extension number that you want to use for faxes.
  5. Select Save Rule Settings.

Now that your fax number is configured, all faxes sent to it will be delivered to the Inbox of the extension you selected.

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