Support Center

Web Calling – User Guide

Learn about web calling.

1. FAQ
2. Getting Started
3. Making Calls
4. Receiving Calls
5. Managing Calls


1. FAQ

What is Web Calling?

Phone.com Web Calling is the ability to make and receive calls using just your web browser, no need to install any apps! You can do so by navigating to https://my.phone.com. It uses the internet and Phone.com servers to connect your call to any phone number in the world.

Do you have an explainer video?

Yes. This video covers how to use Web Calling.

Who can use Web Calling?

Any Phone.com NxT user, or any SIP enabled extensions on Phone.com Classic can use My Phone.com to make and receive calls. Learn if you are a Phone.com NxT or Classic user here.

How can I access Web Calling?

Simply open your browser to our My Phone.com web application, then you can make calls using the Calls app, and receive calls.

Can I make international calls?

Users are able to make international calls as long as they opt into the service (contacting support is required and rates may apply).

Are 911 calls supported?

911 Calls are not supported via web calling. To place a call to 911 emergency services you must use a supported IP Phone or call using the mobile app

Can I use other apps in my.phone.com while on a call?

Yes, you can continue to use my.phone.com while on an active call, your call will be “parked” in the bottom bar, and you can manage it there.

Can I use Web Calling if I’m a Phone.com Classic user?

Yes, as long as your extension is SIP-enabled. If you get a message saying your extension cannot use Web Calling, then simply contact our support team, and they can enable it for you free of charge.

Phone.com Web Calling

 


 

 

2. Getting started

Here are a few things you need to set up to start using web calling.

Supported browsers

Browsers that support web calling include Google Chrome, Mozilla Firefox and Microsoft Edge. We do not support Safari at this time, but will in the future.

Allow usage of your microphone

Web Calling needs to be allowed to access your microphone so it can hear you.

On Mac, Firefox you will be prompted to ‘Allow’ to use your microphone.

If you don’t want to see this pop-up every time when you are starting a new call, select ‘Remember this decision’ checkbox.

Set up Phone.com web calling.

 

If you clicked on Don’t Allow by mistake, you need to adjust  this setting which appears as a crossed microphone on the address bar:

 

Make calls from your browser.

Click on the microphone and then on the ‘x’ button to clear the microphone permissions:

 

Web calling by Phone.com

 

On Mac, Safari:

Make phone calls from Safari.

Select your audio source

Web calling uses your computer’s audio sources, so to select which speaker or headset you want to use, simply change it within your computer’s main settings, and web calling will automatically pick up the same.

You can even change the audio in or out sources while on a call, and it will automatically transfer the sound.

Desktop Notifications

So you can be notified when a call for you is coming in, you need to allow desktop notifications.
Make sure to check your notification settings at the browser and system settings level.

Do Not Disturb Mode

Some Operating Systems offer a Do Not Disturb mode. This feature (if enabled) will prevent notifications from appearing and you might miss some calls so we recommend leaving it off.

 


3. Making calls

There are a few ways to make a call.

Using the dialer

To call using a number or contact:

1. Navigate to My Phone.com
2. Select the Calls app on the nav menu:

Web calling

3. Click on “Make a call”:

Make a call from My.Phone.com

4. In the “To:” fields, type in the number you wish to call:

Dial from your browser.

5. After you entered the full number, it will show you the number ready to dial:

Web-based calling.

6. You’re now ready to make the call!

Simply click on Place call, and make sure the right audio sources are selected on your computer:

Place a call from your browser.

My.Phone.com Web Calling

Using the keypad

If you need to call a number like 1-800-FLOWERS where you need to know which letter corresponds to which number, you can use our keypad where you can see this letter to character mapping.

Phone.com Keypad

By contact name

If you have entered any contacts within the People app, you can search for them when making a call, and simply click on their phone number to call them up using web calling.

1. Go to the Calls app, then click on Make a call.

2. Enter part of the name of the contact you want to call in the “To:” field.

You will see the list of contacts will update to just those with that name:

 

Call your contacts

3. Click on the number of the contact you wish to call.

Web calling

4. Click on Place a call.

Place a call from your browser.

Calling from other apps

In any of our other apps, such as Messaging, Voicemail, and Fax, when you move your cursor above a list of participants, you will see the name or numbers of the participants and will be able to click on the Phone icon. This will automatically call that number or person.

phone icon

Call from other apps

 

Call from apps

 

Web calling by Phone.com

 

Calling online

Calling from the people application

Users will also have access to the People App where they will also be able to place outgoing calls. To place a call simply search and find the existing contact from the list and select it. Once the Contact details appear on the right select the Call Contact button and wait for your call to initiate.

Phone.com People App

Contact record

Calling using the quick call option

You can quickly make a call by selecting the Quick Call option (located on the Call Bar shaped like a Phone) – Selecting this button will automatically send you back to the Make a Call page so you can begin entering the destination phone number.

Green phone icon

Chat screen

Calling as a specific number

You may have more than 1 number on your account you are allowed to call from. For example the main company number, or, your personal business phone number.

To select which number to call out as, when you make a call, click on the default number next to the “As:” field, and select the number you prefer for this call. The person you are calling will see that number calling them, so it may help make sure they know it is you or your company.

Note: you will only see the list of numbers that are assigned to you, or where a number is configured to send text messages to your user or user extension. If you don’t see a number you are looking for, contact our Phone.com administrator, or contact our support team.

Number screen

 


4. Receiving calls

With Web Calling, you can also receive calls in your browser!

Answer with my.phone.com

When receiving a phone call you will be able to answer it with an in-app notification. Simply select the blue button to answer the call.

Incoming call

 

Answer with the push notifications

You can also answer phone calls directly from within the OS notification itself.

Windows Notifications appear located on the lower-right corner of your screen.

incoming call notification

Mac Notifications appear located on the upper-right corner of your screen. You can select the ‘More’ option to answer or decline the call directly.

chrome call notification

 


5. Managing calls

There are various things you can do when you have active calls going on.

Active call screen

Once a phone call is made or answered an active call screen appears allowing us to access the mute, keypad, deafen audio and hold features. Other important information is also displayed on this page such as the Contact Name, Caller ID, Active Call Time and number used to connect this call.

My.Phone.com Controls

Inactive call bar

The Call Bar is located on the bottom section of the application and it offers features that change depending on your call status. While in its inactive state it will only provide the Quick Call option to quickly get to making a call without navigating through all the options.

Green phone icon

Active call bar

Once a call is made or accepted the bar will show features to manage the phone call(s) without having to stay on the Calls App. This provides the user with the freedom to multitask without having to use other apps.

Active call bar

End call

Ending a call can be done directly from the call bar End Call button, the call manager pop-up or via the End Call button located within the active call screen.

end call screen

Selecting the End Call will terminate the call (looks like a phone facing downwards)

Call quality indicator

Hovering-over the Call Quality Indicator provides an info box with the call quality category and some additional networking information such as latency, jitter, packet loss, and audio codec info.

Call quality

Active call screen

Selecting the Active Call Icon takes the user to the Active Call screen immediately – This allows instant access to the recent calls list and other Calls-Specific features.

Keypad

Selecting the Dial Pad within the Call Bar pops-up a dial pad that can be used to send out DTMF tones when interacting /navigating with a business phone menu system or a dial by name directory etc…

 

Phone.com Keypad

Unmute call

The Call Bar will display an unmute option if the call is muted from the active call screen. Once the call is unmuted the option will disappear and will only re-appear once the call is muted again.

Call manager

A Call Manager section will appear on the center of the Call Bar with a Call Timer and a Caller ID with a drop-down option.

call manager

Selecting the Call Manager section will expand a list of active calls and will allow you to merge phone calls, switch between active calls and calls on hold, place calls on hold and end calls as well.

call manager

Merge a call

Calls can be merged after expanding the call management section and selecting Merge on any call on hold. This effectively merges the call on hold with your active call. Ending the merged call ends the connection for all call participants. Note: After the call is merged it will appear with a merged symbol and will contain a count of the callers in said call.

Merge a call

Calls on hold

Handling multiple calls will mean some calls will probably be on hold. The Call Bar offers the ability to keep track of how many calls you currently have on hold. Hovering over any of the hold icons will display the call’s caller ID or Contact name (if saved to People App).

calls on hold

 

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