Support Center

My.Phone.Com Voicemail

Learn about Voicemail app:

FAQ
Manage your voicemails
Configuring your voicemail

 


1.  FAQ

What is the Voicemail App?

The Voicemail App provides the ability to view information about voice messages such as date, time, message time, message transcription as well as the ability to play, pause and scrub through the message in real-time. 

How can I access the Voicemail App?

Accessing the Voicemail App is easy, simply visit my.phone.com and sign in, then select the Voicemail App from the left Navbar. If you are currently in responsive view you must select the hamburger icon (located on the upper-left) and then select the app from the list.

Who can use the Voicemail App?

Phone.com Classic users and NxT users alike can use the app.

Is voicemail transcription included in my plan?

The voicemail transcription service is included for Plus and Pro plans only. We charge $1.50 per basic user per month for automated transcriptions and $0.25 per message for human transcription.

Is human voicemail transcription available?

You can opt into the human transcription services by accessing the account’s Advanced Settings once you sign into my.phone.com (located on the lower-left)

Can I access my voicemail without My.Phone.com?

You can also access your voicemail via our mobile app. Learn about our app here.

And you can access your voicemail using any phone line, by calling your own number to get into your voicemail, then entering * (star) using your phone’s keypad, and entering your voicemail PIN.  Your voicemail pin can be found in your User Settings (Phone.com NxT users) or in the Extension settings (Phone.com Classic users)


2.  Managing your voicemails

Using My.Phone.com, you can access your voicemail from any browser.  Simply click on the Voicemail link in the left navigation bar to get to the voicemail app.  

From there you can listen to and read voicemail transcriptions, delete them, or mark them as “unread” in case you want to get back to them later.

Voice message list

Voice messages will appear listed in chronological order from most recent (top) to least recent (bottom) – The list of voice messages provides the Caller ID or contact name, time the message was received, message time duration and a brief preview of what the message is about. 

 

 

Voice mail messages

 

Detailed view

Once a voice message is selected from the list on the left it will load the details on the right section. The message detail view provides more specific information such as location based on area code, mark as unread, download message, message playback and transcription section. 

Voicemail playback

If you wish to listen to the message you may select the play button included under the playback section. You can scrub through the message backwards, forward and pause it. The playback section should also let you know the length of the audio message. 

Voicemail transcription

We know how busy life can be so why listen to long messages when you can simply read them, this is possible all within the detailed view located directly under the voice message playback section. 

Download a voice message

We also included a way to download the voice message audio file directly by selecting the three dots (located on the upper-right) and select ‘Download

 

Action menu

 

Delete a voice message

Deleting a voice message is easy, simply select the three dots and select ‘Delete’ the message will be removed and should no longer appear accessible.

Mark voice message as unread

You can mark any voice message that has been read as ‘unread’ by selecting the flag icon located next to the three dots. This will add a marker next to the message and it will appear in bold font indicating it has not been read yet. 

Using the “unread indicator” for voicemails (or messages, faxes, etc) is a great way to remember what you still have to work on, and so get back to it at a later time.  Use the feature, it’s powerful!

Start with a voicemail thats marked read (happens automatically when you click on it):

 

Voicemail rea

 

Then click on the flag on the top right for Mark unread:

Mark unread

Then see how the voicemail becomes bold:

 

Bold voicemail message

 

And the Voicemail nav item shows you how many unread voicemails there are:

 

Number of unread voicemails

 

Voila! You now have a todo list! 🙂


3.  Configuring your voicemail

To configure your voicemail message, go to the User Settings, in the Voicemail tab.  Learn about user settings here.

To change your voicemail PIN, go to the Profile section of the User Settings. Learn about user settings here.

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