Support Center

My.Phone.Com Video Meetings

FAQ

What is Meetings and what can it do for my company?

Meetings is the name of our secure video conferencing platform.  With it, you can meet online with teammates or guests such as your customers, and conduct meetings for example to close a deal, or help them with some support issue.

With Meetings you can:

  • meet online
  • see the history of meetings
  • listen to your past recordings
  • read a transcription of your meetings
  • schedule a meeting in advance, and set specific security settings

How do I use the Meetings app?

To learn all the features of our advanced Meetings app, see our dedicated documentation link below:

https://meeting.support.phone.com

There you will learn things like:

  • how to run and start a meeting
  • how to schedule a meetings
  • how to record a meeting
  • how to access your past meetings and find your recordings
  • how to invite participants to a meeting
  • how do I share my screen during a video meeting
  • how to setup a waiting room so you accept people to join explicitly
  • how do I join via phone a video meeting

and much more!

https://meeting.support.phone.com

As an Admin, how do I configure Meetings for my users?

To setup meetings, simply go to the Configure app (NxT accounts) and click on the (+) sign next to the user to whom you would like to provide a host access code to.  After you did this, the user will be able to use meetings from within My.Phone.com.

 

Enable meetings

Before meetings is enabled for a user, the user will see this page:

meetings page

 

After your admin adds Meeting to your user, you will see:

 

Meetings info

 

Is Meetings also how I can do audio-only conference calls?

Yes. Use the dial-in details of your Meeting bridge:

 

audio conferencing

 

Pro tip!  Meetings allow a mix mode of people joining in using their computer / video, as well as people joining in just with the phone!  This is ultra convenient if you are on the go!

Where are the alternative global numbers for Meetings?

Click on the info tip to see international numbers.

International Numbers

What is the Meetings Dashboard?

The Meetings dashboard is a separate app that will allow you to schedule meetings, find your meeting recordings, and change some key settings.  Learn more about it below on our dedicated support page:

https://meeting.support.phone.com

Chat Support

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Usted puede contactarnos via telefónica al numero +1.800.998.7087, o submitir una solicitud de soporte o mediante nuestro servicio de chat en linea, donde nuestro equipo con gusto le asistirá! El servicio está disponible de Lunes a Viernes de 8 am a 6 P.M. tiempo del Pacifico.

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