Support Center Applications Overview

The product suite is made up of five applications that all work together to provide a seamless communications experience for our clients. This article describes each of them. More details are available in the support content for each app. is the day-to-day communications portal for all users, including NxT and classic users. It works in any modern browser, but note that web calling does not work in Safari.

Login to


The Configure App (

The Configure App, which lives at is the account, number, and company settings management app for NxT administrative users.  It also works on any browser, including mobile browsers.


Login to the Configure App.


The Control Panel

The Control Panel is the advanced settings application for all administrators and Classic extension-based users.  It is used for advanced configuration such as, menus, call logs, call tagging, etc.


Log in to the Control Panel.


Mobile Apps

All users can install and use our iOS or Android apps.


Download mobile apps.


Desktop App  (Also known as Communicator)

All users can download and use the desktop app and use the desktop app for web calling, voicemail management, and text messaging. However, all of this functionality is also available in, which does not require a download.


Download the desktop app for Windows or Mac.

Get help logging into any application.

Chat Support

Related Support Articles

What is the difference between Classic and NxT

Learn about Classic and NxT: FAQ What is Classic and NxT? Classic is our version… Billing: Taxes and Fees

What Taxes and Fees Are Charged on My Service? is regulated by the FCC as an Interconnected VoIP… Inboxes

1.  FAQ What are inboxes? Inboxes are like “buckets” where saves messages, voicemails, missed calls and faxes.  Depending what…

También se habla español

Usted puede contactarnos via telefónica al numero +1.800.998.7087, o submitir una solicitud de soporte o mediante nuestro servicio de chat en linea, donde nuestro equipo con gusto le asistirá! El servicio está disponible de Lunes a Viernes de 8 am a 6 P.M. tiempo del Pacifico.

Compare Phones