Learn how to login to the Phone.com:
1. Login to mobile apps
To login to our mobile apps, 1st download our mobile app for your platform:
- Download for Apple / iOs
- Download for Google / Android
Then, follow the general login instructions here.
2. Login to My.Phone.com
My.Phone.com is our web app that you can use to make calls from your browser, managing your address book, sending and receiving text messages, reviewing voicemail, and more.
To login to My.Phone.com, using your browser, open this link:
3. Login to the Configure app
The Configure app is only available for Phone.com NxT users so they can configure their phone system. To access it, login to My.Phone.com and click on the Configure item in the navigation menu.
4. Login to the Control Panel
The Control Panel uses a different login experience than My.Phone.com or the mobile app.
To login to the control panel, go to www.phone.com and click on Login
If you are an Administrator, login with your email and password.
If you are an Extension user, you will need to:
- click on the Extension tab
- enter your Phone.com phone number
- enter your extension number (e.g. 505)
- enter your voicemail PIN
If you do not know these login details, contact your Phone.com administrator.
5. Login to the desktop app
If you are a Phone.com Classic user, you can login to our desktop app. Phone.com NxT users should just use My.Phone.com for their desktop needs.
Download and install the desktop app
Before you login, first download the desktop app:
Once it has downloaded, then install it, and start it!
Login with your extension’s username and password
To login to the desktop app, you need to use your phone extension username and password. These are not the same as your Phone.com admin email and password. See below section if you do not know these details.
To login, open the app, and enter the phone extension username and password:
Finding your extension username or password
To find your extension username or password, login to the Control Panel as an extension user, and go to your settings page. From there, click on View Login Info to find your phone username and password.
If you do not see the View Login Info button, and it says that you have a “virtual extension” (see below image), then contact your support team so they can upgrade your extension.
6. General login instructions
The instructions for some apps vary depending on which version of Phone.com you are using.
If your organization signed up before Jan 10, 2021, then you are using Phone.com Classic.
If your organization signed up after Jan 10, 2021, then you are using Phone.com NxT (“Next”).
Phone.com NxT
Simply login using your email and password that you setup when you 1st joined Phone.com.
If you never set a password or never joined Phone.com, contact your Phone.com administrator, and ask to be invited to join Phone.com. Then follow instructions sent to your email to create your password, then use it to log in!
Phone.com Classic
For Admin users, use your account email and password to login to our mobile app and the control panel.
For Extension users, first tap on “Login with extension” to show the extension login mode:
Then fill in the 3 fields:
The 3 fields are as follows:
Phone.com number: enter here any Phone.com number on your account. We only use this to identify which account you are trying to log in to.
Extension: that is your extension number, for example “505”. If you do not know your extension number, contact your Phone.com administrator. Note to administrators: the extension number is found in the Extension page of our control panel.
Voicemail PIN: this is your Voicemail “password” for your extension. If you do not know it, contact your Phone.com administrator, or if you are connected to the Control Panel, you can find your Voicemail Password (aka “PIN”) in your extension’s general settings:
7. Resetting your password
If you do not remember what your password is, follow below steps to reset it.
Go to our login page at:
Tap on “Forgot password?”:
Enter the email associated to your account:
Click on Send reset code:
Follow the instructions sent to your email to create a new password for your account!
