Support Center

Help Me Log In

Learn how to login to the Phone.com:

Login to mobile app

Login to My.Phone.com

Login to the Configure app

Login to the Control Panel

Login to the desktop app

General login instructions

Resetting your password

 


1.  Login to mobile apps 

To login to our mobile apps, 1st download our mobile app for your platform:

  1. Download for Apple / iOs
  2. Download for Google / Android

Then, follow the general login instructions here.


2.  Login to My.Phone.com

My.Phone.com is our web app that you can use to make calls from your browser, managing your address book, sending and receiving text messages, reviewing voicemail, and more.

To login to My.Phone.com, using your browser, open this link:

https://my.phone.com

 


3.  Login to the Configure app

The Configure app is only available for Phone.com NxT users so they can configure their phone system.  To access it, login to My.Phone.com and click on the Configure item in the navigation menu.


4. Login to the Control Panel

The Control Panel uses a different login experience than My.Phone.com or the mobile app.

To login to the control panel, go to:

https://control.phone.com/login

If you are an Administrator, login with your email and password.

If you are an Extension user, you will need to:

  1. click on the Extension tab
  2. enter your Phone.com phone number
  3. enter your extension number (e.g. 505)
  4. enter your voicemail PIN

If you do not know these login details, contact your Phone.com administrator.


5.  Login to the desktop app

If you are a Phone.com Classic user, you can login to our desktop app.  Phone.com NxT users should just use My.Phone.com for their desktop needs.

Download and install the desktop app

Before you login, first download the desktop app:

Once it has downloaded, then install it, and start it!

Login with your extension’s username and password

To login to the desktop app, you need to use your phone extension username and password. These are not the same as your Phone.com admin email and password.  See below section if you do not know these details.

To login, open the app, and enter the phone extension username and password:

 

Log in

 

Finding your extension username or password

To find your extension username or password, login to the Control Panel as an extension user, and go to your settings page.  From there, click on View Login Info to find your phone username and password.  

 

View Login Info

 

If you do not see the View Login Info button, and it says that you have a “virtual extension” (see below image), then contact your support team so they can upgrade your extension.

 

Contact support

 


6.  General login instructions

The instructions for some apps vary depending on which version of Phone.com you are using. 

If your organization signed up before Jan 10, 2021, then you are using Phone.com Classic.

If your organization signed up after Jan 10, 2021, then you are using Phone.com NxT (“Next”).

Phone.com NxT

Simply login using your email and password that you setup when you 1st joined Phone.com.

If you never set a password or never joined Phone.com, contact your Phone.com administrator, and ask to be invited to join Phone.com.  Then follow instructions sent to your email to create your password, then use it to log in!

Phone.com Classic

For Admin users, use your account email and password to login to our mobile app and the control panel.

For Extension users, first tap on “Login with extension” to show the extension login mode:

 

Login with extension

 

Then fill in the 3 fields:

 

Login with extension

 

The 3 fields are as follows:

Phone.com number: enter here any Phone.com number on your account.  We only use this to identify which account you are trying to log in to.

Extension: that is your extension number, for example “505”.  If you do not know your extension number, contact your Phone.com administrator.  Note to administrators: the extension number is found in the Extension page of our control panel.

 

Extension page

 

Voicemail PIN: this is your Voicemail “password” for your extension.  If you do not know it, contact your Phone.com administrator, or if you are connected to the Control Panel, you can find your Voicemail Password (aka “PIN”) in your extension’s general settings:

 

Extension general settings

 


7.  Resetting your password

If you do not remember what your password is, follow below steps to reset it.

Go to our login page at:

https://accounts.phone.com 

Tap on “Forgot password?”:

 

Forgot password

 

Enter the email associated to your account:

 

Enter email

 

Click on Send reset code:

 

Resend code

 

Follow the instructions sent to your email to create a new password for your account!

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Usted puede contactarnos via telefónica al numero +1.800.998.7087, o submitir una solicitud de soporte o mediante nuestro servicio de chat en linea, donde nuestro equipo con gusto le asistirá! El servicio está disponible de Lunes a Viernes de 8 am a 6 P.M. tiempo del Pacifico.

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