Call-quality issues can often be attributed to the speed and performance of your Internet connection. When our customers have consistent, adequate Internet connectivity, audio quality is not usually a problem.
If you’re experiencing degraded VoIP audio, we suggest you first check the performance of your Internet connection. To test the speed and consistency of your connection, try our free VoIP test tool. Your ISP should also offer tools to measure whether your connection is robust enough to support VoIP service.
If quality is a concern on calls forwarded to your cell phone, there may be a number of variables at work, from the quality of your cellular connection to the quality of the connection between Phone.com and your mobile carrier. Our customer service team has the tools to determine where the issue lies. We ask that you note three specific examples where you experienced lower-quality audio on your cell phone, and then contact Phone.com Customer Service.