Why Doesn’t My Phone Ring?

First, make sure your phone’s Call Forwarding or Do Not Disturb features are disabled. These options are enabled/ disabled on the phone and are usually available in your phone’s menu options.

If these features are disabled but you’re still having trouble receiving calls, your network may be interfering with the VoIP traffic between your phone and Phone.com’s servers. See Do I Have To Change My Network Settings or Hardware? for more information.

Chat Support

Related Support Articles

Company Setup Wizard

Learn about Company Setup Wizard: FAQ Company Setup Wizard overview Setting up your Company   1.  FAQ   What is…

Greetings

Phone.com has multiple ways for administrators and users to play greetings for callers. This article covers each one.   My…

User Phones

Learn about User Phones:   1.  FAQ What are User phones? User phones are the physical devices that are assigned…

También se habla español

Usted puede contactarnos via telefónica al numero +1.800.998.7087, o submitir una solicitud de soporte o mediante nuestro servicio de chat en linea, donde nuestro equipo con gusto le asistirá! El servicio está disponible de Lunes a Viernes de 8 am a 6 P.M. tiempo del Pacifico.