Why Do My Calls Sound Choppy?

Your network plays a large role in the quality of your calls. If you are experiencing poor call quality, dropped calls or one way audio your network can be affecting this in various ways. To understand what may be the cause, first check your network performance via our VoIP Phone Service Test page.

Jitter
The most common cause for poor call quality. VoIP uses packets to deliver audio from one end of the conversation to the other. If the packets are incorrectly delivered or not delivered at all this will result in choppy audio. 

To correct this issue a jitter buffer is  needed. Jitter buffers provide temporary storage of the packets. This will allow proper delivery of the packets and correct delays during times of network congestion.

Bandwidth
Often times too many connected network devices , streams , file transfers or downloads can slow down your network  causing degraded VOIP service performance. Discuss with your internet service provider the bandwidth you are entitled to for your plan and perhaps how to raise it if it is not adequate enough. 

Proper 

 

 

Since your voice is turned into digital packets through VoIP, there is potential for interruptions and packets not getting to the other side in the right order. Jitter is measured in milliseconds and is significant as callers will experience poor call quality

Our experts recommend < 3 ms in Jitter.

 

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