Support Center

Control Panel Overview

1.  FAQ

What is the Control Panel?

The Control Panel, available at: https://control.phone.com, is our advanced configuration tool.  It can also be used to see what is happening within your company by seeing what messages and voicemails are not yet answered by your teammates.

How is the Control Panel different from the Configure App?

The Control Panel is the more advanced configuration tool that is best suited for people who know how to configure a PBX system, but allows more complex phone setups.  The Control Panel is accessible for both the Phone.com Classic and NxT versions.

The Configure App is available only for Phone.com NxT users, and provides a more simplified way to configure your Phone.com service.  The Configure App can be accessed via clicking on Configure within the menu of My.Phone.com.

What can I do with the Control Panel?

With the control panel you can do things like configure a call queue, route calls based on business hours, update greetings, setup advanced call routing rules, and more.

Where can I find more information about the Control Panel and all the features?

Checkout our Site Map to find out all the support articles for the control panel (under the Support > Control Panel section).

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Usted puede contactarnos via telefónica al numero +1.800.998.7087, o submitir una solicitud de soporte o mediante nuestro servicio de chat en linea, donde nuestro equipo con gusto le asistirá! El servicio está disponible de Lunes a Viernes de 8 am a 6 P.M. tiempo del Pacifico.

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