Support Center

How Do I Connect My Mobile Phone to

There are a number of ways to use our phone service on your mobile phone. The most common, is to download our iPhone or Android app to your phone.

Using the Mobile App

To connect, you will need to enter your phone number, your extension and your voicemail password, which is stored in your voicemail settings.

Using our mobile app lets you place calls through using your cell phone’s mobile connection. Assuming you are on either WiFi or a mobile data connection, you can also access your address book, call logs, Inbox, conference calling and SMS functions.

Downloading the Mobile App (iOS)

You can download and install our mobile app for iOS from the Apple Store.

Using the Mobile App for the First Time

When you first launch the mobile app, you will be prompted to enter details for your account, including your mobile phone number, your phone number and your voicemail password.

This allows you to receive and make calls using your account on your mobile phone. The setup procedure will differ slightly depending on your device’s operating system and the version of the app you are using.

Enabling VoIP on Your Mobile Phone

Our iPhone app delivers true VoIP calling. To enable this feature in your account settings:

  1. Mouse over Configure and click Add a User/Extension.
  2. Click Mobile Extension and Add Mobile Extension.
  3. Click Confirm Order.
  4. Make a note of your extension number, and your voicemail password for that extension.

Note: If you want to to make an existing extension a mobile extension, you will need to contact Customer Service to do this.

Once you’ve created this extension, go to the settings in your iPhone app to enable VoIP calling.

  1. Tap Cell/VoIP.
  2. Slide to enable Allow VoIP Calls.

Navigating on Your Mobile Browser

Finally, from any mobile device, you can navigate to in your mobile browser to access many of the features available on your extension.

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