Support Center

Billing

FAQ

What payment methods are accepted?

We allow only one payment method – auto payment with your credit card on file. By default we will use the credit card which you entered on sign up. If you would like to update your credit card, follow the instructions below.

Do you support payment by ACH?

We do support ACH payments. Simply reach out to our customer service team by phone, email or chat and ask them to enable this payment feature.

Where can I find my billing statement?

Your billing statements can be found by accessing the Advanced Settings section by selecting the link included under the Statements section of the Billing tab.

What charges can I expect to see on my statement?

Usually you will see in the billing statement all users with their plans, all your phone numbers, all activated additional services (with the prorated amount is not included in the user’s plan or with $0.00 price if this feature is included).

Will I be billed for any overage minutes?

Every Basic user has 300 shared minutes, meaning they are shared with other Basic users on your account. Users with Plus and Pro plans have unlimited minutes for calls and texts.

Why do I see all these taxes and fees in my invoice?

Phone.com is regulated by the FCC as an Interconnected VoIP Carrier and as such the FCC requires us to collect certain taxes and fees.  Find out more details here.

 

Billing

Finding Which Credit Card is On File

You add or update your existing credit card information from the Billing tab found within the Configure Account app.

 

Credit card screen

 

Updating your card info

To update your credit card information go to Configure Account and click on the ‘Card number’ field, when your cursor is activated in the field, type your new card number, expiration date in the MM/YY format and CVC, and click on ‘Update Credit Card’ button.

 

Phone.com billing screen

 

Your new credit card should be saved and will be used for auto payment at the end of your billing cycle or if you purchase a phone number or activate additional features.

View Your Past Billing Statements

You can access the advanced settings section for billing statements by selecting the statements link.

Billing statements

Learn more about taxes and fees here.

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Usted puede contactarnos via telefónica al numero +1.800.998.7087, o submitir una solicitud de soporte o mediante nuestro servicio de chat en linea, donde nuestro equipo con gusto le asistirá! El servicio está disponible de Lunes a Viernes de 8 am a 6 P.M. tiempo del Pacifico.

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