Cisco SPA303 IP Phone

Welcome!

This guide contains instructions to help you set up and use your Cisco® SPA303 IP Phone. It describes some of the features your phone and your Phone.com® service provide, so you can take advantage of what the two together have to offer you. The guide also provides insight into common network problems and how to troubleshoot them.

Expect to spend about 15 minutes getting your SPA303 set up and ready to use. Once it’s set up, your phone will work in nearly the same way as your typical office phone. Some familiarity with networking may be required, especially if you have to change your network’s configuration or settings.

If you need additional help after reviewing this guide, check out the Additional Service and Support section at the end of this guide. You’ll find multiple means of contacting us there.

Getting Familiar With Your Phone

Thoroughly review Cisco’s Quick Start Guide to get familiar with the features and functions of the SPA303. The guide is included in the box, and is also available on the web.

Setting Up Your Phone

Before your SPA303 was shipped it was tested with a Phone.com account to make sure it was working properly. Many configuration parameters are set by Phone.com so you don’t have to.

Connecting It To Your Network

(IMAGE)Figure 1: Phone diagram and network setup

Use the Ethernet cable that came with your Cisco SPA303 IP Phone to connect an available LAN port on your router to the SW port of your phone (see the solid blue line in Figure 1).

If you only have one Ethernet connection nearby and need a computer to share that connection, use another Ethernet cable to connect the network port on your computer to the PC port of your phone (see the dashed blue line in Figure 1).

Don’t power cycle your phone if the screen shows the firmware updating. You might corrupt the firmware and cause the phone to malfunction.

The first time you plug in your SPA303, it will take a few minutes and will reboot twice. Your phone is ready for use once you see both of the following:

  • A text logo on the screen that says “Phone.com”
  • Your phone’s extension number next to a green line key

Using Your Phone

The Cisco Quick Start Guide already covers basics like placing or answering calls, and putting a call on hold, but not these other commonly used features.

Reviewing Your Call History

  1. Press the menu [<IMAGE HERE>] button, then select the Call History option.
  2. Select Redial List, Answered Calls, or Missed Calls.
  3. Scroll up and down to review the list of calls.
  4. Scroll to the right to see the [save] softkey, which will save that entry to your phone’s Directory.

Using Three–Way Conference Calls

Create a conference call at any time between an active call and a call on hold. Conference calls are limited to three participants.

  1. Place or answer your first call.
  2. Press the [conf] softkey when you’re ready to place your second call.
  3. Press the [confLx] softkey when you’re ready to join all calls together.

Place your three–way conference call on hold and resume each call independently.

  1. Press the hold [<IMAGE HERE>] button. Your line key will flash red, and the other two calls will hear hold music.
  2. Press the line key to resume your first call.
  3. Press the line key again to swap over to your second call.
  4. Press the [confLx] softkey to resume the conference with all lines.

End your three–way conference call using either of two methods.

  1. Hang up to end the call for everyone.
  2. Press the [join] softkey to drop out and let the other participants continue.

Transferring Calls

Transfer calls to other extensions or phone numbers using your Cisco SPA303 IP Phone.

  1. Press the [xfer] softkey during a call to place it on hold.
  2. Dial the transfer destination number.
  3. Press the [xfer] softkey at any time to transfer the call — this could be while you hear ringing, or after someone answers.

If you start the transfer process but change your mind, you can resume your original call.

  1. Press the [cancel] softkey. Your call to the transfer destination will disconnect.
  2. Press the line key to resume your original call.

Storing Personal Directory Entries

Store a list of Personal Directory Entries in your Cisco SPA303 IP Phone for quick access. Press the [dir] softkey to access the options to add to or search through the list.

Don’t forget you can add entries from your Call History lists using the [save] softkey.

Additional Phone.com Features

Recording Incoming Calls

Record incoming calls using the Call Recording feature. Check state, federal, and international laws for all parties involved before using this feature.

Press [*][7] during an incoming call to start or stop recording, and you’ll hear a confirmation message.

(IMAGE)Figure 2: The Call Logs screen, showing a recording available for review

Review recordings on the Call Logs page in your Phone.com control panel (Figure 2). Recordings will show up a few minutes after the call ends.

Blocking Calls

Block incoming calls from unwanted callers using Phone.com’s Call Blocking feature. With it, you can block incoming calls from specific numbers or number patterns to your account.

Press [*][9] to block an incoming caller’s number while you’re on the call. If you block a number by mistake, you can press [*][9] again to undo it as long as you’re still on the same call.

Once you hear the confirmation message, you’re all set. After the call disconnects, that caller will not be able to call again.

(IMAGE)Figure 3: The Manage Spam Callers List screen

Visit the Manage Spam Callers List page in your Phone.com control panel (Figure 3) to review and edit any entries you may have.

Additional Service and Support

Thank you for reviewing this information! We hope it helped if you experienced any trouble setting up or using your Cisco SPA303 IP Phone.

If you still have any questions or require further assistance, Phone.com Customer Support is here to help.

Web: phone.com/support/
Phone: 1-800-998-7087
Email: support@phone.com
Live Chat
SMS: 1-858-633-8053
Twitter: @phonecomsupport

 


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