I Have Minute Overages on My Bill but Thought I Was on the Unlimited Plan. How Can I Fix This?

On your monthly invoice, you will see a line item for Additional Usage. This charge includes minutes that are in excess of your shared pool of minutes, international charges, and charges for calls from Canada and pay phones to a toll-free number.

Viewing a Summary of Your Charges

Start by logging into the Control Panel.

  1. Mouse over Call Info and click View/Search Call Logs.
  2. Click Date Range to the top-left of the page and select a date range that matches that on your billing statement.
  3. Click List Calls.

The Extension Usage tab will show the total minutes used on each of your extensions. You may consider switching it to an unlimited extension for any extension with excessive usage.

Upgrading an Extension

  1. Mouse over Configure and click Manage Users & Extensions.
  2. Click Edit for the extension you want to upgrade.
  3. Click Upgrade to Unlimited Extension.

You have upgraded this extension, meaning that unlimited calls can be made to the extension from this point on. Upgrading your extension will not take care of overages incurred before the upgrade.

*Unlimited minute extensions are subject to fair use restrictions. For more information refer to the terms of service section 1.5.

Chat Support

Related Support Articles

Outbound Text Messaging Registration for Phone.com Customers

  Important Information About New Industry Approach to Text Messaging Action May Be Required Introduction As part of the U.S.…

Which browsers are supported?

Browser Support Phone.com’s browser-based applications, My.Phone.com, Configure.Phone.com, and the Control Panel for advanced administration are supported as follows: Web Calling…

Company Setup Wizard

Learn about Company Setup Wizard: FAQ Company Setup Wizard overview Setting up your Company   1.  FAQ   What is…

También se habla español

Usted puede contactarnos via telefónica al numero +1.800.998.7087, o submitir una solicitud de soporte o mediante nuestro servicio de chat en linea, donde nuestro equipo con gusto le asistirá! El servicio está disponible de Lunes a Viernes de 8 am a 6 P.M. tiempo del Pacifico.