Adding a Menu Greeting

Menus are a great way to direct your callers to the department or person they want to speak to. When a caller reaches your phone number, he or she will hear a greeting with menu instructions on how to reach the person they’re calling: Press [1] for Sales, press [2] for Customer Service, and so on.

Adding and activating a menu includes the following three steps:

  1. Adding a greeting for your menu that describes the different number selections a caller can make.
  2. Adding a menu to your account, and setting up forwarding options for each of the number prompts in your menu.
  3. Activating the menu, so that calls are automatically routed to it and your greeting plays.

This article discusses the first step—how to add a menu greeting. You can then move on to adding the actual menu and activating it.

Adding a Menu Greeting

  1. Mouse over Configure and click Add a Greeting.
  2. In the Nickname field, enter a nickname for your greeting, so that you can easily identify it later.
  3. Record your greeting using either Text To Greeting, Record From Phone or Upload New File.
  4. Select Save Greeting.