NEWARK, N.J. – Oct. 20, 2016 – Phone.com announced today that TMC, a global, integrated media company, has named our Business Phone Service as a 2016 Customer Experience Innovation Award winner, presented by TMC’s CUSTOMER magazine.
The 2016 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences through all channels, including social.
“We take great pride in the quality of our customer service, regardless of the channel,” said Phone.com CEO Ari Rabban. “Chat, email, phone, or social, it’s just another opportunity to deliver for our customers. We don’t outsource and we don’t cut corners.”
Phone.com, a leading provider of cloud-based communications services, offers virtual PBX, business-class phone service, video conferencing, APIs and more for SMBs. Phone.com service includes more than 40 standard PBX features and the award-winning U.S.-based support that led to this honor.
“Congratulations to Phone.com for receiving a 2016 Customer Experience Innovation Award. Phone.com has been selected for enhancing the customer experience and improving business relationships,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement.”
Phone.com is a leading cloud communications and business phone service for small businesses and entrepreneurs. Phone.com has been recognized by the INC. 500 and Deloitte Fast500 and offers flexible, cost-effective solutions and award-winning U.S.-based customer support to almost 30,000 customers across the United States and Canada. Our Innovative business VoIP solutions include intelligent call handling, toll-free 800 numbers and virtual phone numbers, audio and video conferencing and wi-fi mobile phone apps —all starting at as low as $10/month.
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Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the customer experience, call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
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