You can have a great product, a fantastic sales process, a wonderful marketing campaign, but the real key to success in business is keeping your customers satisfied and feeling valued.
One of the easiest and most effective ways to ensure that your customer satisfaction rate stays high is to hire a person who is available to answer all calls instead of having them wait a long time to get through to someone or having an automated call answering service. This person is not only able to answer common questions, but also sets up and confirms appointments, redirects calls efficiently, and places orders if needed.
And although you might think you can juggle between your regular tasks while also handling all incoming calls, inquiries and a significant amount of nerve-wracking spam and robocalls, you will quickly find out that even if it is possible, it also means that the quality of your work will suffer for it.
So why even take the additional responsibility? Especially when there are a variety of services that can support you and your business needs. One such solution is to hire a live receptionist service.
Below, we outline some types of companies that more commonly use live receptionist services.
E-commerce
Whether your business is an entirely virtual one or you just make a small percentage of your overall sales through e-commerce channels, then you are already aware of the highly competitive environment that exists online.
Just a few years ago you could get away with just having a simple landing page so that the few visitors you had could find out some basic information such as your opening hours, contact details, address, etc.
In today’s world, selling through the internet has become a very sophisticated operation, and transforming a random visitor into a paying customer can be a complex thing to do, and with so much effort put into this process it makes a lot of sense to not leave anything to chance when it comes to interacting with your customers.
A live receptionist service helps e-commerce companies by ensuring that when your customers call, they are there to assist them. This could mean helping a customer place an order, as there are still some people who prefer to call instead of placing their order through your website or online store. It could also mean helping with basic troubleshooting, assisting clients with big or special orders, or just reassuring customers that you are a legitimate business they can trust.
Fast growing startups
Entrepreneurs aren’t usually very keen on hiring people and most try to avoid it as much as possible. This is especially true when they think about getting a receptionist for their company as getting the right person means devoting a large chunk of their precious time in training them, time that could be otherwise invested in more important things such as getting the right partners or attracting investors.
The truth is that this is a complete misconception. Using a live receptionist service means that startups can have a live receptionist that is tailored to their business, answers the phone exactly how they want and knows to screen every single call so only the important ones get forwarded to their busy team. This frees up a lot of time so you can focus on the vital tasks that will help your startup keep growing.
Small businesses
Even though it seems counterintuitive, small businesses benefit greatly from using a live receptionist service.
Although you can imagine that there isn’t too much work for any kind of receptionist at a Mom & Pop shops, a virtual receptionist is perfect because instead of having to pay for them to sit and hang around for 40 hours every week, you can hire them for however much time you actually need them. This is a very effective use of your money and it can help free up your time so you can focus on the customers that visit your shop.
Attorneys, medical practitioners, accountants, and financial advisors that work individually or with a small team can also greatly benefit from live receptionist services, especially if they don’t want to hire someone full time to help them with scheduling, confirming appointments, or any follow-up issues that might arise after a meeting.
Service Companies
HVAC contractors, electricians, plumbers, general contractors, gardeners, and a long list of service companies have been using live receptionist services to improve their customer service, their appointment management, and their customer’s overall satisfaction.
A virtual receptionist can help service companies set up and confirm appointments, answer basic questions, and even follow up with clients to make them feel appreciated and well taken care of. This gives technicians the freedom to focus on what they do best and results in repeat business.
If you’d like to know more about live receptionists or learn about the different types of plans available, click here.
