NEWARK, N.J., Feb. 3, 2014 — Phone.com, the leader in cloud communications focused on the needs of small business and entrepreneurs, was named a finalist in the eighth annual Stevie® Awards for Customer Service Department of the Year in the telecommunications category.
The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards and the new Asia-Pacific Stevie Awards.
The final results in which Phone.com will be awarded the Gold, Silver, or Bronze Stevie Award will be announced during a gala banquet on Friday, Feb. 21 at the Bellagio Hotel in Las Vegas, Nevada. Finalists from across the U.S. and several other nations are expected to attend.
More than 1,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 36 percent over 2013. Finalists were determined by the average scores of 129 professionals’ worldwide, acting as preliminary judges. Entries were considered in 43 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 43 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Coaching Program of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.
Phone.com prides itself in being customer centric and strives to always deliver awesome service. These core values have helped the company achieve a Net Promoter Score (NPS) that is unheard of in the telecommunications industry.
“Our customers’ needs are woven into the fabric of our business,” said Jeremy Watkin, director of customer service at Phone.com. “From our CEO and engineers to our customer service representatives, we are working toward a common goal of consistently delivering awesome customer service.”
More than 100 members of seven specialized judging committees will determine the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging, to take place January 27 – February 5.
“In a record-breaking year for nominations, the judges saw extraordinary quality in the achievements portrayed in these Finalist nominations,” said Michael Gallagher, president and founder of the Stevie Awards. “The final judges should enjoy reading and evaluating such a treasure trove of excellent work.”
“I’m predicting Gold!” said Eric Lituchy, CMO at Phone.com. “I just don’t think there is another company in our industry that can match the service Phone.com provides its customers.”
Phone.com is the leading cloud communications and VoIP phone service focused on the needs of small businesses and entrepreneurs. Phone.com offers innovative, customizable and cost-effective communications solutions and “Awesome” award-winning customer support to more than 25,000 customers across the United States. Learn about small business phone services at http://phone.com, check out our blog, or connect with us on Facebook, LinkedIn and Twitter.
About The Stevie Awards
Stevie Awards are conferred in five programs: the Asia-Pacific Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. A sixth program, the German Stevie Awards, will debut later this year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.StevieAwards.com.