We love our customers and if you’re reading this, we know you do too. So, what better way to spend a Tuesday evening than surrounded by like-minded, customer centric industry peers in New York City?
Phone.com’s Developer Evangelist Peter Hogan-De Paul (@phoneapi), API Product Manager Aaron Rosenthal (@aaronjrosenthal) and Customer Service Supervisor Jenny Dempsey (@jennysuedempsey) popped over to the Bitly (@bitly) headquarters for the Vsnap (@Vsnap) Customer Love MeetUp.
The laid back evening consisted of pizza and beer provided by Hootsuite and networking and in-depth discussions about everything customer service. We discussed everything from keeping your customer service team in a positive mood and soothing stressed nerves with a live kitten cam streaming in their office (FourSquare) to tackling and resolving large-scale problems effectively (Chobani) to receiving amazing customer feedback that warms the heart (BarkBox) to me discussing how we incorporate the word awesome into our team culture. Our formula is simple. We hire and train for AWESOME support.
It was amazing hearing all the different perspectives and meeting great people from the customer service industry with the same goal of keeping our customers happy.
As we move forward with our own social media customer support team, we’ll be using Vsnap more and more. If you haven’t heard of Vsnap, they offer an amazing way to connect with your customers by sending a quick video message their way. Try it out by sending me a hello to @jennysuedempsey!
Thanks again to the amazing Trish Fontanilla for organizing this event. We were honored to attend and can’t wait until the next one!
**Picture kindly taken by Laura Horak and borrowed from the Vsnap blog.