Centro de Apoyo

Frequently Asked Questions

Secure VoIP

Secure VoIP

What is Secure VoIP? Secure VoIP provides encryption, message authentication and integrity, and replay attack protection to the VoIP calls It was developed by a…

How Do I Connect My Mobile Phone to Phone.com?

There are a number of ways to use our phone service on your mobile phone. The most common, is to download our…

I Have Minute Overages on My Bill but Thought I Was on the Unlimited Plan. How Can I Fix This?

On your monthly invoice, you will see a line item for Additional Usage. This charge includes minutes that are in excess…

What's the Difference Between a Regular and an Unlimited Extension?

Your Phone.com plan includes 300 minutes that are shared among all of your extensions. Any minutes used in addition to that are…

Why Did My Phone Stop Ringing?

Your phone could stop ringing for a number of reasons. Have you tried rebooting? Joking aside, it’s possible that your phone has lost…

How Can I Improve My Call Quality?

Call-quality issues can often be attributed to the speed and performance of your Internet connection. When our customers have consistent,…

Where Can I Download Your Softphone for My Laptop or Desktop Computer?

To use the Phone.com Communicator softphone, you will need to complete the following steps: Download and install the Communicator software on…
How Do I Set Up a Phone Menu?

How Do I Set Up a Phone Menu?

A menu allows your callers to choose an extension or queue, listen to recorded information, leave a message or perform any…
How Do I Set Up My Voicemail?

How Do I Set Up My Voicemail?

You can set up voicemail on any of the extensions in your Phone.com account. Setting up voicemail includes the following…
How Do I Change My Outbound Caller ID?

How Do I Change My Outbound Caller ID?

Your outbound caller ID is the phone number or name that people see displayed when you call them. You can set your caller…
Which IP Phones Can I Use with My Phone.com Service?

Which IP Phones Can I Use with My Phone.com Service?

Phone.com offers a wide range of VoIP phones that are pre-provisioned and ready to use with our services. There are also many…
What Taxes and Fees Are Charged on My Phone.com Service?

What Taxes and Fees Are Charged on My Phone.com Service?

Phone.com is regulated by the FCC as an Interconnected VoIP Carrier, which obliges us to collect certain taxes and fees. Taxes…
I Just Signed Up, How Do I Start Receiving Calls?

I Just Signed Up, How Do I Start Receiving Calls?

Start getting calls on your Phone.com service—it’s as easy as adding an extension and connecting your phone number to that extension! Adding an…

Live Chat Support

También se habla español

Usted puede contactarnos via telefónica al numero +1.800.998.7087, o via email a support@phone.com, o mediante nuestro servicio de chat en linea, donde nuestro equipo con gusto le asistirá! El servicio está disponible de Lunes a Viernes de 8 am a 6 P.M. tiempo del Pacifico.