Centro de Apoyo

How Can I Improve My Call Quality?

Call-quality issues can often be attributed to the speed and performance of your Internet connection. When our customers have consistent, adequate Internet connectivity, audio quality is not usually a problem.

If you’re experiencing degraded VoIP audio, we suggest you first check the performance of your Internet connection. To test the speed and consistency of your connection, try our free VoIP test tool. Your ISP should also offer tools to measure whether your connection is robust enough to support VoIP service.

If quality is a concern on calls forwarded to your cell phone, there may be a number of variables at work, from the quality of your cellular connection to the quality of the connection between Phone.com and your mobile carrier. Our customer service team has the tools to determine where the issue lies. We ask that you note three specific examples where you experienced lower-quality audio on your cell phone, and then contact Phone.com Customer Service.

Soporte de chat en vivo

Artículos de soporte relacionados

How Do I Connect My Mobile Phone to Phone.com?

There are a number of ways to use our phone service on your mobile phone. The most common, is to download our…

I Have Minute Overages on My Bill but Thought I Was on the Unlimited Plan. How Can I Fix This?

On your monthly invoice, you will see a line item for Additional Usage. This charge includes minutes that are in excess…

What's the Difference Between a Regular and an Unlimited Extension?

Your Phone.com plan includes 300 minutes that are shared among all of your extensions. Any minutes used in addition to that are…

También se habla español

Usted puede contactarnos por teléfono al número +1.800.998.7087, o por correo electrónico a support@phone.com, o mediante nuestro servicio de chat en linea, donde nuestro equipo con gusto le asistirá! El servicio está disponible de lunes a viernes de 8 am a 6 pm tiempo del Pacífico.