Webinar Recap – Setting Up Schedules

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WebinarWe had a record turnout today on our webinar! With over 200 registrations, it has become clear that the customer’s voice is key. Every week we will be covering a new topic about the various aspects of the experience.  Juan Herrera and Craig Durham provided a terrific overview of everything you need to know about schedules including:

  • How to add a schedule for your business
  • How to configure schedule exceptions for holidays, meetings, etc…
  • How to apply your schedule to your call handling rules
  • How to edit your schedules

If you weren’t able to make it today, do not fear!  Just head on over to to sign up for next week’s presentation.  Here’s the full recording of today’s webinar.

See you all next Thursday, February 6th at 10:30am PST/ 1:30pm EST for our next webinar.


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