Jeremy Watkin Writes Guest Post For Shep Hyken’s Blog

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hykenJeremy Watkin was recently given the distinct privilege of writing a guest post for Shep Hyken’s blog.  Jeremy is the Director of Customer Service at Phone.com and co-founder and regular contributor to the popular customer service blog Communicate Better Blog.  Shep Hyken is a customer service and experience expert, Hall of Fame Speaker and New York Times and Wall Street Journal best-selling author of the book “Moments Of Magic” along with several other works.

Click here to read Jeremy’s post entitled “Names ARE A Big Deal” in its entirety.

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