Investing in Better Social Media Technology–It’s Not a Matter Of If, But When

Compartir en facebook
Compartir en google
Compartir en twitter
Compartir en linkedin

ICMI_Logo_HiResA conversation recently took place in our organization between the CEO and the Director Of Customer Service (Me).  Let me know if this sounds familiar.

Me: I think it’s about time for customer service to own the customer engagement and service element of our company’s social media activity.

CEO: Ok, but you had better make sure someone is constantly monitoring and responding to customers.  I don’t want to see any service failures go viral.

Me: Yeah, sure, no problem.

Click here to read the full article by Jeremy Watkin posted on ICMI.

Categorías

Mensajes recientes

Cómo funciona

Reproducir vídeo

Phone.com En tu bandeja de entrada

Configure las alertas aquí y recibirá su dosis semanal de Phone.com