ICMI Thought Leadership Panel On Training

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Jeremy Watkin, Director of Customer Service for Phone.com recently participated in a panel discussion at the 2014 ICMI Contact Center Expo and Conference. Jeremy was joined by contact center experts Jeff Toister of Toister Performance Solutions, Juliette Punchello from Thomas Edison State College, Robert Gregory of Media Temple and Brock Faucette of the AICPA.

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