Phone.com Video Conference is a web application that requires no download and lets callers see each other in real time.
It was designed as an add-on to regular calls or conference calls. The program does not replace your audio conferencing channel; it simply adds a video component to it.
Any computer that can run the latest version of Chrome or Firefox should have no issues with Phone.com Video Conferencing.
If you’re using a laptop, tablet or phone to access Video Conferencing, the built-in camera, microphone and speaker can be used if available. If you’re on a desktop or a laptop without a built-in camera, any commercially available webcam will work. For best results, choose an HD webcam.
Most webcams come with built in microphones that can be used, but any microphone that can connect to your computer should work. Alternatively, you can use a phone to dial in to the audio portion of the conference. When using the phone, you also should use the disconnect from audio option in the menu.
Any speakers that can connect to your computer should work for sound as well.
To turn on Phone.com Video Conferencing for your account, please login to your account at Phone.com. Click on “Configure” and choose “Manage Settings.” Scroll down until you see “Video Conference” and click on Enable, then click on Save Changes.
Access to Video Conferencing can be enabled for $20 per month and can be used by all account extensions at no additional fee.
Feedback can be caused when sounds loop through multiple microphones. To overcome feedback, users who aren’t speaking can mute their microphones. Alternatively, everyone can wear headphones.
Phone.com Video Conferencing uses an Acoustic Echo Cancelation (AEC) process that should cancel echoes created by your own computer when you are not using a headset, but they may be audible to other participants. The AEC process can fail when using two audio devices, for example an internal speaker and an external microphone, or if using the computer audio while also using the phone to dial into the conference audio.
The maximum number of users on any video conference is 25. Up to 250 users can dial in to the conference audio from their telephone.
Yes, when you mouse over a video stream, a series of icons will appear that let you choose where the stream appears in the window.
Phone.com Video Conferencing was not developed for webinars and it is missing some of the functionality of traditional webinar solutions. However, you can use the Director mode to control what users see and share your screen with up to 24 attendees.
Full webinar functionality, including the ability to auto-mute attendees, chat and Q&A, dashboard and more, is on the roadmap.
Any user can direct what other people see by going under the menu and choosing “Become Director.” Only one user can be a director at a time and they hold the director ability until they go to the menu and de-select it.
In Chrome and Firefox, a screen or an application window can be shared by any and each of the users. You may be prompted to install an extension for screen sharing to be enabled the first time you activate the screen share feature. Other browsers do not support screen sharing at this time but can show screen shares done by other users.
Chrome and Firefox support Phone.com Video Conferencing out of the box. Internet Explorer will prompt you to download an extension, but is supported. Neither Opera nor Edge are currently supported.
Above the chat window on the right side of your browser, there is an icon that is the silhouette of two people with a plus sign. This brings up the information you need to copy and paste into an invitation message or email.
If you joined the conference via the Audio bridge only, in order for users to join the audio bridge via Video, you will need to enter your moderator pin using *3 for them to join.
Yes, that information is available through the page link provided in the invitation.
Mac, Linux, Windows, Android (Chrome and Firefox browsers), Chrome OS.
It works, but to access all features the phone needs to be in landscape mode.
Yes, the Phone.com Mobile Office app has video conferencing built in. To download the app, click here.
Not at this time, but this functionality is on the roadmap.
When the video conference loads, you will see a small camera icon in the address bar. Click on this icon to bring up webcam and microphone options.
It is possible to use AppleTV to project a video conference onto a large screen or a projector. It is recommended to use a speakerphone setting in a conference room to dial into the audio portion of the conference. This way all participants’ voices in the room will be picked up by the speakerphone. Note that we currently do not support remote Pan Tilt Zoom (PTZ).
Chromecast support is on the roadmap.