Easy call recording options
How many times have you wished that you could record a call, whether for personal or business use? Probably you would have recorded calls a few times in your career, but not enough to go out and invest in the equipment or software necessary to do it on a regular basis. However, with Phone.com services, the ability to record a call is included and can provide for far more than protection in a dispute situation. Calls to which you are a party (meaning you are a known speaker in the conversation) can be recorded for later use in either business, legal or personal situations.
The desire to record a call generally occurs when you are in a dispute, but that’s not the only time it can be useful. The placement of large phone orders or when someone acknowledges the receipt of phone orders you place are examples of good calls to record. Another good time to record a call is when technical information or directions are being relayed to you and there is the potential for confusion later.
Other times when call recording could be useful are when someone tells you that they have either “good” or “bad” news or whenever you receive an angry call. The ability to playback good news for your staff is motivating and sometimes the nuance or information in a bad news call can be lost because of the emotional impact of the news itself. Recorded calls can also be used for training purposes as we are constantly reminded by large companies who record calls routinely.
The key to the legality of recording calls is notifying the person on the other end of the line that they are being recorded. Phone.com’s call recording feature, which is started by pressing *7, automatically notifies both parties that the call is being recorded and notifies again when the recording is stopped (by again pressing *7). This allows users to record either a portion of the call or the entire call. Recorded calls may be accessed online as a .wav file and may be discarded if unneeded. To learn more about Call Recording click here.