I was talking with Jenny one of our Customer Service Supervisors this morning and we were talking about customers calling and hold times. She was explaining that Phone.com is growing and in turn hiring new customer service staff but not as fast as we’re adding new customers. It’s a good problem to have but every so often we have longer hold times then we’d like.
I’ve written about fonolo before but I wanted to remind everyone about it. It’s a service that holds your place in line until we have an operator ready to talk with you, leaving you to do whatever you want.
You just head our to our Customer Support page and take a look on the right side for the fonolo box titled Talk to us! Select what you’re calling for, Sales or Customer Service, fill in your Phone.com number (if you have one, if not don’t put anything in there) and the number you want us to call you back on. Click Start Call and the then go about your business. Once it’s your turn in our phone queue you’ll get a call from us and one of our operators will be on the other end of the call waiting to help you.
We know you’re busy and don’t want to make you wait for us, we’ll wait for you.