At Phone.com we love to hear from our customers and we appreciate comments (both good and bad). We promise to reply to any questions or complaints. We had several situations where we improved a process or changed a program based on customer feedback.
As a Purdue University study shows, 92% of consumers base their opinions of an organization based upon their call/contact center experience.
Phone.com takes calls 24*7 and customers can send us emails to email@example.com. We also conduct surveys for customer support feedback.
We recently established our customer forums where customers can share ideas, ask questions and provide tips for using our different services.
So write to us or call us. Tell us what works or what you would like to see. We promise to reply, address your questions and improve based on your feedback!