Call Forwarding Made Easy

Call forwarding is made easy with Phone.com

At the Phone.com headquarters in Newark, New Jersey, we’re lucky to be in such a wonderful coworking space like Launch Pad surrounded by entrepreneurs, tech companies, and myriad other small businesses that make up the community.

One such entrepreneur started using our service but had a bit of a problem figuring out the Call Forwarding feature with his account. Since it’s one of the first things you have to do after signing up, we decided it’d be a perfect blog post.

Depending on which plan you have, call forwarding may affect your pool of minutes. For unlimited minutes, you should forward your Phone.com number to your unlimited extension, then forward the unlimited extension to the destination you’d like most—whether it’s your mobile phone, or just the extension itself with an IP-ready phone.

This post covers very basic call forwarding, but there are other options to explore once you’re up and running. For example, if you’d like to set rules for work hours versus after hours calls, our customer service specialists can assist you in implementing a schedule. For small companies or (very) lean startups, these call rules—especially when calls are directed to a menu to choose from a variety of different extensions—give a big business perception and confidence to your brand.

How to Forward to Your Unlimited Extension

  1. Hover your mouse over Configure and select Manage Numbers.
  2. Select Edit for the number you want to forward.
  3. Select Edit for Number Action.
  4. Create a Forward Call action as your first forwarding step.
  5. In the Forward Call settings, enter your unlimited minutes extension in the white box.
  6. Select Save Rule Settings.

How to Forward from Your Unlimited Extension

  1. Hover your mouse over Configure and select Manage Users & Extensions.
  2. Select Edit for the unlimited extension you forwarded to in the steps above.
  3. Select Call Handling Rules on the left-side navigation bar under Settings.
  4. Create a Forward Call action as your first forwarding step.
  5. In the Forward Call settings, enter your cell phone or land line number in the white box.
  6. Select Save Rule Settings.

After setting your forwarding functions, you can add more actions, such as leave voicemail, disconnect, or back to the Dial-by-name directory, etc. Simply click Add Next Action, then Select Operation. Remember to save your settings and you’re ready to go.

If you ever get stuck, give our customer support a call at (844) 746-6312!