Tag Archives: customer service

[caption id="attachment_19184" align="alignright" width="250"] Customer Service pup Wino, enjoying the green grass at Phone.com's Poway offices.[/caption] Customer Advocates for Animal Rights (AFAR) came to Phone.com through our affiliation with Grassroots.org, a partnership that gives non-profits one year of free phone service. Based in Michigan, AFAR's goal is to advocate on animal-rights issues, educate the... Read More →

This post originally appeared on our customer-service blog at CommunicateBetterBlog.com A little over a year ago, I made a terrific connection with author and customer-service expert, Jeff Toister. After attending a webinar about his book Service Failure, I began reading Jeff's blog and communicating with him on Twitter. We eventually realized... Read More →

Phone.com and Toister Performance Solutions, Inc. are hosting a meetup event for San Diego customer service professionals on Wednesday, April 9 from 4:30-6:30 PM Pacific time. The evening will feature a grand tour of Phone.com's awesome customer service operation, round table discussions about customer service and, of course, networking. There are still spots... Read More →