Wishing Our Customers a Happy Labor Day!

Wishing our US customers, friends and family a happy Labor Day weekend! "The end of labor is to gain leisure." - Aristotle Learn about the origins of Labor Day! Read More

Communicating Better with Your Customers: The Four Agreements

  Customer service. Everyone has a customer-service story, whether good, bad or in between. This is certainly true for those of us who work in the industry—we not only need service as consumers, we provide it every day! This puts us in an interesting position, being on both sides of the customer-service... Read More

Three Features that You’re Not Using but Should

  Our Customer Service agents really know how to make the most of your service. They can tell you how to minimize costs when adding a new phone line, or the easiest way to transfer your existing number over to They also know the features that really make life easier. Last week, I... Read More

Customer Service Insights: Cardboard with Your Coffee?

  Recently I was dared by a friend to eat a piece of cardboard. Let's not get into the reasons why, but instead of being sensible and declining, I accepted the challenge. Only one problem: no cardboard in sight. So I did what any sane woman would do. At the... Read More

Know Your Emu: A Lesson in Customer Service

Growing up, my family lived in rural suburbia, an area with horse trails instead of sidewalks and the earthy smell of dairy cows in the air. We had a pet emu, called Emu. Emu lived in the back corner of our yard, beside the chicken coop, fenced in with a shoulder-height chain-link fence and... Read More

A Silent Customer Isn’t Always A Happy Customer

We frequently go through some of our larger customer accounts and call to check in and see how the service is working for them. On one occasion, I came across a large account. At first glance, I noted that they paid their bill each month and almost never called Customer Service.... Read More

New Support Center Now Live!

  Our customers are pretty savvy! They will often scan our website and device docs before calling us for help. We realized that adding a robust knowledge base, where customers could find setup tips, browse phone features or resolve common issues, was a no-brainer. It’s with that in mind that we are thrilled to... Read More

Leaders in Customer Success

We always knew they were outstanding, but now the experts agree! Customer-success SaaS platform Mindtouch recently included Director of Customer Service Jeremy Watkin and Customer Service Manager Jenny Dempsey in a report that profiles their top 100 Customer Success Influencers. Jeremy and Jenny both joined in the early days, and they continue... Read More

Wearing Our Warm-and-Fuzzies on the Outside!

  You know those mornings when you just don’t want to get out of your PJs? Today, we didn’t have to! We work hard at to ensure our customers are taken care of, and we like to have a giggle or two while we’re doing it. Pajama Day began with... Read More

Boo to You from Our Crew!

We're stepping out to wish our customers a fun and safe Halloween. Eat, drink and be scary! [caption id="attachment_19355" align="aligncenter" width="700"] Just a few of our Customer Service revellers[/caption] Read More

AFAR: At the End of the Line for Animal Rights

[caption id="attachment_19184" align="alignright" width="250"] Customer Service pup Wino, enjoying the green grass at's Poway offices.[/caption] Customer Advocates for Animal Rights (AFAR) came to through our affiliation with, a partnership that gives non-profits one year of free phone service. Based in Michigan, AFAR's goal is to advocate on animal-rights issues, educate the... Read More

Wanted: Robust Business Phone Service to Do Business in Washington

For any non-profit organization running an office in Washington, DC, operation costs can be a killer. Rent, keeping the lights on, marketing—and oh yeah, phone service. You need a really good business phone service if you're an international, grassroots organization like Students for Sensible Drug Policy (SSDP). SSDP is a... Read More

3 Surefire Ways To Keep Your Business Mind Sharp

The book, The Seven Habits of Highly Effective People, by Stephen Covey has left an indelible mark on me since reading it a couple years ago. At the time, we were reading the book as part of our customer-service book club. Habit number seven is "Sharpen the Saw." The basic... Read More

Did You Know We Collect Smiles?

I wrote a post on Communicate Better Blog about a year ago about the importance of being a smile collector. Erica, one of our awesome customer service representatives, introduced me to the concept when I told her that an email she'd sent made me smile.  She responded by saying, "That's... Read More

Extending Great VoIP Service Through Our Channel Partners

At, we love our Channel Partner Program (CPP). It allows businesses that would benefit from bundling with their own services to offer their clients superior VoIP phone service! While provides software tools, training and support for CPP Agents, the agents work one-on-one with their own clients to... Read More

GreenFire Energy Makes the Switch to

GreenFire Energy is a small but growing renewable energy firm located in Salt Lake City, Los Angeles and the San Francisco bay area. Founded in 2010, GreenFire has worked to develop breakthrough CO2-based geothermal energy systems that produce clean, sustainable energy. They recently made the switch to and co-founder Randy... Read More

Our Customers Value Voicemails on the Go!

These days, more and more people are working out of their offices or in the field. Few companies need a receptionist or a physical answering machine to take messages. When you're on the go, makes it easy to get a voice message as soon as a caller leaves one... Read More