Tips and Tricks University – How to Host a Free Conference Call

Every extension on your account includes a free conference bridge number to easily set up a conference call. There are some great benefits to this free feature, including: High definition voice quality Up to 500 participants Unlimited minute usage Accessing Your Conference Bridge Mouse over Configure and select Manage Users... Read More University – How to Send and Receive Text Messages

The ability to send and receive text messages (SMS) is included in every plan. What does this mean for you? Unlimited texting to any U.S. local number! Sending a Text Message Sending a text message is done within any extension on your account. Mouse over Configure and select Manage... Read More University – How to Make Calls on Your Cell Phone Using Wi-Fi

Tired of using your cell phone minutes to place and receive phone calls? We have a great option that allows you to handle these calls using your cell phone data plan or Wi-Fi. To get started, you will need to: Add a Mobile Extension to your account. Purchase CounterPath’s Bria... Read More University – How to Send and Receive Faxes

Faxing has never been easier with! Say goodbye to your fax machine and enjoy the convenience of sending and receiving faxes digitally from your computer. Every account includes the ability to send faxes without any additional charges. To receive faxes, you’ll need to add a dedicated phone number... Read More University – How To Enable Call Recording

If you run a call center, or need to maintain records of your phone calls for legal purposes, then you will want to enable call recording on your account. As part of our premium features, we provide call recording at the following rates: 300 minutes - $4.95/month 1,000 minutes... Read More University – Implementing an “Exit” Option from a Voicemail

In a recent webinar, one of our agents asked how to create an “exit” from leaving a voicemail message. This would be useful when callers don't want to leave a message but rather want to reach someone else in your organization. Normally, when a caller reaches voicemail they have just one option—to leave a... Read More University – Refer a Friend for a $50 Credit!

Are you enjoying your service so much that you'd like to tell your friends about it? If so, you can earn a $50 credit on your account with each friend that signs up for a paid account. Please note: Your friend must pay for an account first before your referral... Read More University – How to Set Up a Dial-by-Name Directory

A dial-by-name directory is a great option for allowing callers to reach specific employees in your business. To set this up properly, you will need: An extension for each employee in your dial-by-name directory, with their name set in the extension settings. (Optional)  A recording of each employee's name set... Read More University – How to Change Your Username and Password

If your account has recently switched ownership then you might want to change your username and password. This simple process can be accomplished in your account settings. Changing Your Password  Mouse over My Account and select Change Password. Enter a new password in the New password: field. Confirm your... Read More University – How to Upgrade Your Extensions to Unlimited Minutes

If your business is kicking off you might find yourself needing more minutes to make and receive calls. Instead of having to track your minute usage, why not upgrade your extensions to unlimited minutes? If you haven’t already done so, please see our new pricing. We now offer competitive unlimited... Read More University – How to Add an International Number

As a small business owner in a global economy your customers could be anywhere in the world. With, you can add an international number to your account to reach a wider audience. We suggest taking a look at our competitive international rates. There are several countries where landline destinations... Read More University – How to Set Up Call Notifications

Call notifications are a great feature that allows you to receive an email or SMS text message when someone calls your number. No need to worry about missed calls! Call notifications will give you: The caller ID of the caller The number or extension they dialed The date, time... Read More University – How to Send a Fax

Every account includes the ability to send a digital fax. Say goodbye to your fax machine! How to Send a Fax You can send a fax through any extension on your account. To begin this process: Mouse over Configure at the top of your account page and select Manage... Read More University – Porting a Phone Number Seamlessly to has a dedicated team of service agents trained to support our more complicated deployments. When these agents configure a new account, they typically port the customer's original phone number over to without any interruption to their existing phone service. This article is primarily written for our agents who are assisting... Read More University – How to Order a Phone/Adapter

In addition to virtual number services, also offers several IP phones and ATA adapters that allow you to place and receive VoIP calls with an internet connection. There are several benefits to ordering a device directly from us, including: 30-day warranty on all devices. Pre-configured devices for instant setup... Read More University – How to Access the Mobile Website

If you have a non-iOS or Android smartphone, or you need an alternative to one of our available apps, the mobile website is a great way to go. On our mobile site you have access to similar features that we provide in our apps, including: Checking your inbox for... Read More University – How To Set Up Our iPhone App

Our Mobile Office App is a great tool that lets you access and manage one of the extensions on your account from your iPhone. The app has many great features, including the ability to: View SMS, voicemail and faxes in your Inbox Place outbound calls using your... Read More