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Tips and Tricks

Optimizing Your Business Phone System for Younger Customers

  When customers call your business, what do they hear? A message stating your hours and asking them to leave voicemail? Outdated hold music? Some business owners see setting up greetings and phone menus as a chore, rather than a key part of their service or brand promotion. Hold music and menu settings... Read More

Creating a Professional Voicemail Greeting for Your Business

  Many people get nervous when recording a voice message. Add to that the pressure you might feel trying to create a professional greeting for your company's phone number! Here are a few tips on planning and recording a voicemail greeting for your business, followed by the Phone.com tools that make it much easier... Read More

Going Solo? How to Set Up a Basic Business Phone Service

  Are you just starting out in business? You have an idea, and skills, and a bit of money to get you started. But how on earth do you set up a business phone service?   We have a guide designed just for you, the entrepreneur! We bet your communication needs are as... Read More

Three Phone.com Features that You’re Not Using but Should

  Our Customer Service agents really know how to make the most of your Phone.com service. They can tell you how to minimize costs when adding a new phone line, or the easiest way to transfer your existing number over to Phone.com. They also know the features that really make life easier. Last week, I... Read More

Five Free Tools to Help Businesses Collaborate Beyond the Phone Call

You’ve started a promising business and you’re ready to make those great ideas happen. As any successful entrepreneur will tell you, it’s not enough to have a great plan, it’s all about how you execute. Time to get organized! In today's distributed workforce, collaborating face to face isn’t always an option.... Read More

Growing Your Facebook Audience: Four Tips for Small Business

For small businesses, creating a Facebook page takes a matter of minutes. Growing your audience for that page, though, takes a lot of hard work! A few weeks ago, I attended Facebook's Boost Your Business event in San Diego, a seminar for small business owners to learn about maximizing their... Read More

Phone.com University – How to Change Your Outbound Caller ID Name and Number

When was the last time that you answered a call on your cell phone that showed up as Unknown on the caller ID? If you’re like most people, then you like to know who is calling you so you can respond appropriately. As a business owner at Phone.com, we have... Read More

Phone.com University – How to Screen Your Incoming Business Calls

If you are like many small business owners, then you are probably using Phone.com in tandem with your cell phone that also takes your personal phone calls throughout the day. Phone.com has a great set of feature selections that will allow you to identify callers that dialed your Phone.com number... Read More

Phone.com University – How to Set Up Your Call Forwarding for Unlimited Minutes

When setting up your call forwarding, it’s important understand how your incoming calls are counted against your monthly minute pool. There are two possible scenarios: Incoming calls are counted against a monthly shared minute pool amongst all regular extensions on your account. Incoming calls are considered unlimited minutes when forwarded... Read More

Phone.com University – How to Place and Receive VoIP Calls with the iPhone App

We are excited to share the newest update to our iPhone app, which will now allow you to place and receive calls using VoIP instead of your cell phone minutes. This will transmit all calls using your cellular data or WiFi connection. Let’s walk through how to set this up on... Read More

Phone.com University – How to Stop Spam Callers from Wasting Your Minutes

Tired of all those spam callers wasting your Phone.com minutes? We have several strategies to  help save your valuable minutes including: Blocking callers by a specific caller ID number or area code. Blocking all anonymous calls that have an unknown or blocked caller ID. Let’s walk through how to configure... Read More

Phone.com University – Getting Notifications for Voicemails via Email or Text Message

Need to be notified of voicemails when you’re out of the office? With voicemail notifications, you can have a notification of your voicemail sent to you via email or text message that you can listen to while on the road. Voicemail notifications are enabled on an extension-by-extension basis. Let’s walk... Read More

Phone.com University – How to Transcribe Your Voicemails to Text

Tired of listening to each and every voicemail? Phone.com offers a voicemail transcription feature which will transcribe your voicemails to text. We offer two forms of voicemail transcription: Human Assisted Transcription: The first minute of your voicemail message is transcribed by a human. Automated Transcription: Voicemails are transcribed to text... Read More

Phone.com University – Setting Schedule Exceptions for Holidays and Meetings

Schedule exceptions are an easy and efficient way to account for holidays, meetings, or other engagements that are outside of your normal business schedule hours.  We recently updated schedule exceptions to make them even easier to manage! You can now choose a specific holiday from a list and immediately add... Read More

Phone.com University – Creating a Menu System for Your Business

Menus (or phone trees) are a great way to enhance your customer’s experience with a professional greeting and a listing of department options for your business. Creating a menu on your account requires the following steps to complete: Add a greeting for your menu that outlines the number selections a... Read More

Phone.com University – Creating a Schedule for Your Business Hours

If you don’t want your business phone ringing at all times of the day, then schedules are the feature you’ll need to get some rest after a long day. With schedules, you can specify a specific set of hours that your phones will ring for, and have all calls outside... Read More

Phone.com University – How to Place and Receive Calls from Your Computer

Our Phone.com Communicator softphone will turn your already robust computer into a fully-featured phone, with the ability to: Place and receive calls using your Phone.com number as the caller ID. Manage your extension inbox to view faxes, SMS, and voicemail. Access your extension’s address book to manage your contacts. Let’s... Read More