Tips and Tricks University – How to Stop Spam Callers from Wasting Your Minutes

Tired of all those spam callers wasting your minutes? We have several strategies to  help save your valuable minutes including: Blocking callers by a specific caller ID number or area code. Blocking all anonymous calls that have an unknown or blocked caller ID. Let’s walk through how to configure... Read More University – Getting Notifications for Voicemails via Email or Text Message

Need to be notified of voicemails when you’re out of the office? With voicemail notifications, you can have a notification of your voicemail sent to you via email or text message that you can listen to while on the road. Voicemail notifications are enabled on an extension-by-extension basis. Let’s walk... Read More University – How to Transcribe Your Voicemails to Text

Tired of listening to each and every voicemail? offers a voicemail transcription feature which will transcribe your voicemails to text. We offer two forms of voicemail transcription: Human Assisted Transcription: The first minute of your voicemail message is transcribed by a human. Automated Transcription: Voicemails are transcribed to text... Read More University – Setting Schedule Exceptions for Holidays and Meetings

Schedule exceptions are an easy and efficient way to account for holidays, meetings, or other engagements that are outside of your normal business schedule hours.  We recently updated schedule exceptions to make them even easier to manage! You can now choose a specific holiday from a list and immediately add... Read More University – Creating a Menu System for Your Business

Menus (or phone trees) are a great way to enhance your customer’s experience with a professional greeting and a listing of department options for your business. Creating a menu on your account requires the following steps to complete: Add a greeting for your menu that outlines the number selections a... Read More University – Creating a Schedule for Your Business Hours

If you don’t want your business phone ringing at all times of the day, then schedules are the feature you’ll need to get some rest after a long day. With schedules, you can specify a specific set of hours that your phones will ring for, and have all calls outside... Read More University – How to Place and Receive Calls from Your Computer

Our Communicator softphone will turn your already robust computer into a fully-featured phone, with the ability to: Place and receive calls using your number as the caller ID. Manage your extension inbox to view faxes, SMS, and voicemail. Access your extension’s address book to manage your contacts. Let’s... Read More University – How to Set Up Your Voicemail

Every account includes the ability to set up a digital voicemail system with a customized greeting. You can then have your voicemails emailed to you or sent as a text message. No more missing voicemails while you’re out on the road! To set up your voicemail system, you’ll need... Read More University – How to Forward Your Number

Forwarding your number is the first step you will want to take when first setting up your account. Your number can be forwarded to a variety of locations, including: Your cell phone or land line Your communicator soft phone Your business menu or voicemail Regardless of where you forward... Read More University – How to Host a Free Conference Call

Every extension on your account includes a free conference bridge number to easily set up a conference call. There are some great benefits to this free feature, including: High definition voice quality Up to 500 participants Unlimited minute usage Accessing Your Conference Bridge Mouse over Configure and select Manage Users... Read More University – How to Send and Receive Text Messages

The ability to send and receive text messages (SMS) is included in every plan. What does this mean for you? Unlimited texting to any U.S. local number! Sending a Text Message Sending a text message is done within any extension on your account. Mouse over Configure and select Manage... Read More University – How to Make Calls on Your Cell Phone Using Wi-Fi

Tired of using your cell phone minutes to place and receive phone calls? We have a great option that allows you to handle these calls using your cell phone data plan or Wi-Fi. To get started, you will need to: Add a Mobile Extension to your account. Purchase CounterPath’s Bria... Read More University – How to Send and Receive Faxes

Faxing has never been easier with! Say goodbye to your fax machine and enjoy the convenience of sending and receiving faxes digitally from your computer. Every account includes the ability to send faxes without any additional charges. To receive faxes, you’ll need to add a dedicated phone number... Read More University – How To Enable Call Recording

If you run a call center, or need to maintain records of your phone calls for legal purposes, then you will want to enable call recording on your account. As part of our premium features, we provide call recording at the following rates: 300 minutes - $4.95/month 1,000 minutes... Read More University – Implementing an “Exit” Option from a Voicemail

In a recent webinar, one of our agents asked how to create an “exit” from leaving a voicemail message. This would be useful when callers don't want to leave a message but rather want to reach someone else in your organization. Normally, when a caller reaches voicemail they have just one option—to leave a... Read More University – Refer a Friend for a $50 Credit!

Are you enjoying your service so much that you'd like to tell your friends about it? If so, you can earn a $50 credit on your account with each friend that signs up for a paid account. Please note: Your friend must pay for an account first before your referral... Read More University – How to Set Up a Dial-by-Name Directory

A dial-by-name directory is a great option for allowing callers to reach specific employees in your business. To set this up properly, you will need: An extension for each employee in your dial-by-name directory, with their name set in the extension settings. (Optional)  A recording of each employee's name set... Read More