Tips and Tricks

Top 5 Small Business Tips to Compete with the Big Boys

“A noble spirit embiggens the smallest man.” The Springfield Motto – The Simpsons A noble spirit is a fine thing, but it doesn’t close deals and it won’t help you compete with bigger businesses on a day-to-day basis. It’s true that many consumers, both B2B and B2C, will hesitate before buying from... Read More

Small Businesses are Big Business in the U.S.

You might think that big business is the engine that makes our economy go, but you might be wrong. More than half of all businesses in the US have five employees or less. More than 22 million businesses in the US are classified as “nonemployers,” companies that are sole proprietorships... Read More

Engage Callers with Music and On-Hold Messaging

“Thank you for calling, can I put you on hold?” No matter who you call, at some point you’ve heard the line above, assuming a human even answers the phone in the first place. As a business that depends on telephone-based support, placing a customer on hold comes with certain... Read More

Three Ways To Grow Your Small Business Email List

Throwing a pile of greenbacks into a burning fire pit in your backyard is an incredibly effective way to waste a lot of your marketing budget, but so are many of the trendiest marketing techniques out there. Instead of tossing more bills to the proverbial flames, your small business should... Read More

How to Do Mobile Marketing for SMBs (Part 2 of 2)

This is part two in a two-part series. You can read part one here.  In part one of this two-part series, we discussed ways to dip your small business toe into mobile waters, even if a high quality mobile app is out of the question right now. But we’re not going... Read More

How to Do Mobile Marketing for SMBs (Part 1 of 2)

This is part one in a two-part series. You can read part two here. Geofencing, push notifications, app personalization -- what does it all mean? If your small business is interested in diving into mobile marketing, the sheer mass of information on the web can be terrifying. Your budget is small,... Read More

Is Your Small Business Using LinkedIn The Right Way?

At we work with a lot of small business. Every so often we like to share some tips we get or have that may be helpful for our small business customers, or any small businesses for that matter. Here is one about Linkedin. A tool that has sets the standard for... Read More

Quick Guide: Using Your Free Conference Bridge

  Did you know that every extension on your account includes a FREE conference bridge, allowing your team to run conference calls with ease? Yes, free conference calling! There are some great benefits to this free feature, including: High definition voice quality Up to 500 participants Unlimited minute usage Here's how... Read More

Does Your Customer Service Embody Company Values?

When we train new members of our Customer Service team, we focus more than anything on just that: Customer Service. Our new agents are not expected to know every setting for all of our features—however, we do expect them to provide outstanding service to our customers, and understand that it is find to ask for help... Read More

Quick Guide: Screening Your Business Calls

  The benefit of using your mobile phone for business calls is that you can carry your office in your pocket or purse. Read voicemail, run a conference call, send a fax. But the down side is that you might receive business calls when you're off the clock, visiting with friends... Read More

Quick Guide: Recording Your Phone Calls

  Lawyers, therapists, realtors, notaries, call centers, utilities, banks—there are many types of businesses that rely on call recording to keep a record of conversations for legal or monitoring purposes. offers free inbound call recording that you can activate manually on any call. You can also enable premium recording on your outgoing... Read More

Replace Your Fax Machine with Internet Fax

If you've been in business a while, you might have an old fax machine gathering dust in a corner of your office. And you probably have to figure out how to use it every time you need to fax a document. Remember checking the fax machine every minute or so, to... Read More

Quick Guide: Managing Your Time with Schedules

  You don't want your business phone ringing all times of the day and night, and you certainly don't want it ringing through to your mobile number on the weekend! Schedules let you manage how calls are handled evenings, weekends—any time really! With schedules, you can specify a set of hours... Read More

Minimize to Maximize: The Art of Meaningful Meetings

Have you noticed how common it is for people to take laptops and phones into meetings these days? How those who are not actively part of the discussion use the time to get other work done? Or check their email, the weekend weather, or read an article on a tech blog? It's... Read More

Got Dial Tone? A Guide to Get You Going!

You've just signed up for service. The desk phone you ordered has arrived in the mail. Congratulations! So you follow the set up instructions, pick up the receiver and ... silence. Nothing. Nada. Rest assured, silence on the other end of the phone and poor call quality are hardly ever... Read More

Quick Guide: Ordering a New Phone or Adapter

  Last week, we added eight new desk and conference phone models to our line up! The new Polycom and Yealink models offer all the features you need, at different price points, and they arrive pre-configured, ready to work with your service straight out the box! offers a wide variety... Read More

Hold the Muzak! Using Hold Music to Your Best Advantage

It's everyone's least favorite part of calling a service company. "Could I place you on hold for a moment?" Well, do I have an option? Didn't think so. One of the worst parts of being on hold, is the hold music that goes with it, also known as elevator music (because... Read More