Blog

Tips and Tricks

Quick Guide: Using Your Free Conference Bridge

  Did you know that every Phone.com extension on your account includes a FREE conference bridge, allowing your team to run conference calls with ease? Yes, free conference calling! There are some great benefits to this free feature, including: High definition voice quality Up to 500 participants Unlimited minute usage Here's how... Read More

Does Your Customer Service Embody Company Values?

When we train new members of our Customer Service team, we focus more than anything on just that: Customer Service. Our new agents are not expected to know every setting for all of our features—however, we do expect them to provide outstanding service to our customers, and understand that it is find to ask for help... Read More

Quick Guide: Screening Your Business Calls

  The benefit of using your mobile phone for business calls is that you can carry your office in your pocket or purse. Read voicemail, run a conference call, send a fax. But the down side is that you might receive business calls when you're off the clock, visiting with friends... Read More

Quick Guide: Recording Your Phone Calls

  Lawyers, therapists, realtors, notaries, call centers, utilities, banks—there are many types of businesses that rely on call recording to keep a record of conversations for legal or monitoring purposes. Phone.com offers free inbound call recording that you can activate manually on any call. You can also enable premium recording on your outgoing... Read More

Replace Your Fax Machine with Phone.com Internet Fax

If you've been in business a while, you might have an old fax machine gathering dust in a corner of your office. And you probably have to figure out how to use it every time you need to fax a document. Remember checking the fax machine every minute or so, to... Read More

Quick Guide: Managing Your Time with Phone.com Schedules

  You don't want your business phone ringing all times of the day and night, and you certainly don't want it ringing through to your mobile number on the week end! Phone.com Schedules let you manage how calls are handled evenings, weekends—any time really! With schedules, you can specify a set of... Read More

Minimize to Maximize: The Art of Meaningful Meetings

Have you noticed how common it is for people to take laptops and phones into meetings these days? How those who are not actively part of the discussion use the time to get other work done? Or check their email, the weekend weather, or read an article on a tech blog? It's... Read More

Got Dial Tone? A Guide to Get You Going!

You've just signed up for Phone.com service. The desk phone you ordered has arrived in the mail. Congratulations! So you follow the set up instructions, pick up the receiver and ... silence. Nothing. Nada. Rest assured, silence on the other end of the phone and poor call quality are hardly ever... Read More

Quick Guide: Ordering a New Phone or Adapter

  Last week, we added eight new desk and conference phone models to our line up! The new Polycom and Yealink models offer all the features you need, at different price points, and they arrive pre-configured, ready to work with your Phone.com service straight out the box! Phone.com offers a wide variety... Read More

Hold the Muzak! Using Hold Music to Your Best Advantage

It's everyone's least favorite part of calling a service company. "Could I place you on hold for a moment?" Well, do I have an option? Didn't think so. One of the worst parts of being on hold, is the hold music that goes with it, also known as elevator music (because... Read More

Ten Tips for Getting that Software Developer Interview

  Phone.com is growing, which means we're looking for software developers. One of the hats I wear as Senior API Developer is screening applicants for our API team openings. I've read hundreds of developer applications over the years, and I'd like to share my top ten tips for getting an interview for... Read More

Innovation and Mentorship at This Year’s Next Level Conference

  Last week,  I participated in the eighth annual Next Level Conference, hosted by the New Jersey Institute for Entrepreneurial Leadership (IFEL) and the Newark Community Economic Development Corporation (Newark CEDC). This incredible event is geared at helping Newark's small-business owners innovate and grow their businesses. IFEL is an organization that Phone.com... Read More

Instagram Success for Your Small Business

    Starting a new business, so much of your energy goes into making it real. Tangible products, packaging and web presence, the brick and mortar of your storefront. Growing a new business will stretch you thin. You'll have to make do without the people and resources you'd have working in a larger organization. Starting up... Read More

Customer Happiness and Growing your Business

  When we discuss growing our businesses, what we're really talking about is drawing new customers through our doors, and keeping them happy with great products and sincere customer service. Customer loyalty is both the bedrock and the path to success for your business, whether it's product or service based. In a great article called Seven... Read More

Visualize Your Business: The Value of Infographics

  It's no secret that we have less time to read these days. If you're like me, you have a pile of books on your desk and nightstand. Your customers are busy too, and they appreciate anything you do to help them grasp your products and services quicker. One way to do that... Read More

Growing Your Business Begins with You!

  "When you struggle to learn something, your brain actually GROWS." Bill Gates   We know that what we think, we become. What you believe fuels your behavior, and behavior determines success. It stands to reason, then, that how you see yourself and the challenges you face daily in business, has a lot to... Read More

Get Ready to Grow Your Business in 2016

  Many of our Phone.com customers are small-business owners. So as we head into 2016 here on the Phone.com blog, we'll be looking at ways for you to grow your business this year. We're excited to discuss a wide variety of business, marketing and technical topics throughout the month of January. Before we do... Read More