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Engage Callers with Music and On-Hold Messaging

“Thank you for calling, can I put you on hold?” No matter who you call, at some point you’ve heard the line above, assuming a human even answers the phone in the first place. As a business that depends on telephone-based support, placing a customer on hold comes with certain... Read More

Go Global – How to Add an International Number

We posted a blog recently about the benefits of adding an international number to your account and received a few questions about how it is done. It’s a simple process, really, with just five steps. Start at your control panel and select “Add a Number.” In the Add a Number menu, select... Read More

Announcing End of Sale for All Polycom SoundPoint IP Desk Phones

At Phone.com, we support customers using a wide range of phone types with our service, even if we don’t sell those phones directly. Unfortunately, manufacturers sometimes discontinue the sale and support of certain models as they introduce newer ones to replace them. In September 2016 Polycom will stop selling all... Read More

Go Global from the Comfort of Your Own Home

Global marketing in the 21st century relies on a number of methods. Email is still a top tool while social networks and collaboration tools have combined to make things much easier, but many times nothing beats actually talking to your customer. No matter your telephone service provider, you can always... Read More

Phone.Com Service Spotlight: Mobile Apps

Here at Phone.com, we can do a lot of neat things with our virtual PBX system, since we’re not beholden to the traditional rules of telephony. One of the coolest tools we offer is our Phone.com mobile app. All you have to do is download the app to your device and suddenly... Read More

Phone.Com Service Spotlight: Local Vanity Numbers

There are some phone numbers that are so unforgettable that you find yourself singing them to yourself in the shower as part of a popular jingle or reciting them as you dial your favorite pizza place. These vanity phone numbers are more than just numbers – they’re numbers that also... Read More

Quick Guide: Using Your Free Conference Bridge

  Did you know that every Phone.com extension on your account includes a FREE conference bridge, allowing your team to run conference calls with ease? Yes, free conference calling! There are some great benefits to this free feature, including: High definition voice quality Up to 500 participants Unlimited minute usage Here's how... Read More

City of Newark Moves to Cloud-based Phone Service

  Yesterday we announced a partnership with the City of Newark, the largest city in the State of New Jersey. Local government offices there are now using our cloud-based phone service in many departments and offices across town. City of Newark CIO Seth Wainer: “We formed a true partnership with Phone.com that will indeed lead us... Read More

Quick Guide: Screening Your Business Calls

  The benefit of using your mobile phone for business calls is that you can carry your office in your pocket or purse. Read voicemail, run a conference call, send a fax. But the down side is that you might receive business calls when you're off the clock, visiting with friends... Read More

Take Your Office Wherever Your Smartphone Goes with Our New Android App

Download and get our FREE 30-day/100-minute trial. Turn your Android phone into a work extension >   Ever buy something that was just so new and shiny, so packed with great features, you couldn't wait to try it? We feel that way about our new Mobile Office app for Android. Fresh design, faster operation,... Read More

Quick Guide: Recording Your Phone Calls

  Lawyers, therapists, realtors, notaries, call centers, utilities, banks—there are many types of businesses that rely on call recording to keep a record of conversations for legal or monitoring purposes. Phone.com offers free inbound call recording that you can activate manually on any call. You can also enable premium recording on your outgoing... Read More

Replace Your Fax Machine with Phone.com Internet Fax

If you've been in business a while, you might have an old fax machine gathering dust in a corner of your office. And you probably have to figure out how to use it every time you need to fax a document. Remember checking the fax machine every minute or so, to... Read More

Cloud Telephony for the Growing Business

So you’ve gone from launching your business, to adding your first staff, and building a solid following. Your customers love what you do, so much so that demand is growing rapidly. The market is ready for you to duplicate your success in other locations. As your business grows, so does... Read More

Quick Guide: Managing Your Time with Phone.com Schedules

  You don't want your business phone ringing all times of the day and night, and you certainly don't want it ringing through to your mobile number on the weekend! Phone.com Schedules let you manage how calls are handled evenings, weekends—any time really! With schedules, you can specify a set of hours... Read More

The Bell Farm Interphone: A Sixties Solution to Rural Call Handling

Source: The TCI Library   Today, farmers oversee the running of vast farms with the help of technology—web-based platforms for ordering supplies, managing soil quality and crop rotation, and troubleshooting animal care. When they're out in the field, they also check weather, text their staff and families, and call their financial... Read More

Got Dial Tone? A Guide to Get You Going!

You've just signed up for Phone.com service. The desk phone you ordered has arrived in the mail. Congratulations! So you follow the set up instructions, pick up the receiver and ... silence. Nothing. Nada. Rest assured, silence on the other end of the phone and poor call quality are hardly ever... Read More

Cloud Telephony for the Small Business

If you're the owner of a small company, you know the dilemma: There are seven or eight of you in the office, you all come and go, working different hours. You need a phone service that offers a common platform—with resources you can all share, features that serve your customers... Read More