Blog

August 07, 2014

Jeremy Watkin and Jenny Dempsey Honored as Contact Center Thought Leaders

In a recent article by the International Customer...

April 06, 2011

Career Day With Jenny Dempsey

I had a fun morning today visiting a...

July 08, 2015

Know Your Emu: A Lesson in Customer Service

Growing up, my family lived in rural suburbia, an...

May 21, 2015

A Silent Customer Isn’t Always A Happy Customer

We frequently go through some of our larger...

May 08, 2015

Leaders in Customer Success

We always knew they were outstanding, but now...

June 24, 2014

3 Great Reasons to Transfer Your Number to Phone.com

Tired of paying multiple phone providers for the...

May 05, 2014

Representing Awesome Customer Service at the Contact Center Expo & Conference

On May 7 and 8, Phone.com Director of...

April 29, 2014

Phone.com at NYTechDay 2014

Phone.com doesn't do many trade shows, usually just a...

April 08, 2014

Absent Motivation Means Absent Employees

It all begins with motivation. If your employees...

April 02, 2014

Small Business, Global Presence. Yes, You Can!

Phone.com makes it easy and affordable to support...

March 14, 2014

Coffee And Customer Service From Communicate Better Blog

On Communicate Better, our blog dedicated to customer...

December 18, 2013

Are You Effectively Using Video To Connect More Than One Office?

If your small business is anything like ours,...

October 23, 2013

The Practical Guide To Building A Small Business Customer Support Organization – Part 2

As a continuation of our discussion of customer...

October 16, 2013

The Practical Guide To Building A Small Business Customer Support Organization – Part 1

In 1989, I co-founded VocalTec and soon, we...

October 09, 2013

Talking Customer Service At The @VSnap Customer Love Meet Up

We love our customers and if you're reading...

September 30, 2013

Sit Down With Phone.com’s Customer Support Gurus

Event Details   [ to sign up click this...

September 12, 2013

Title: Coffee And Customer Service Hangout: Customer Service Tantrums

Anyone with children knows that every child will...