The world of business today is heavily driven by customer feedback – they have the ability to leave reviews, write blog posts, and share stories through social media. So connecting with these customers and supporting their needs has a huge effect on client satisfaction and business success. Customer service has also been growing and evolving with new technology. But talking to customers on the phone remains one of the most important practices for a customer support team. So how can customer support teams improve their phone interactions to ensure client happiness? Keep reading for our customer support best practices for answering the
