Destination CRM: Phone.com Integrates with SAM.AI

Phone.com, a provider of cloud-based unified communications and collaboration services for small business, has integrated SAM.AI, a network-powered CRM platform that leverages artificial intelligence (AI), into its platform. Using Phone.com APIs, SAM integrations blend real-time call data with live CRM records, providing detailed sales activity metrics and reporting. The company’s voice-activated conversational AI lets executives get detailed sales activity metrics and reporting by simply asking a question about their team’s call performance. SAM is built with natural language processing and understanding and machine learning to process, analyze, extract, and present data in a format that mirrors real conversations. “For support

Conversational AI augments quality management with fully integrated, voice-enabled access to call and interaction reports, customer information and service performance NEWARK, NJ / ACCESSWIRE / November 14, 2019 / Phone.com, the foremost innovator in agile, cloud-based unified communications and collaboration services for small business, today announced that its platform now integrates with SAM.AI (SAM), a network-powered CRM platform that leverages artificial intelligence (AI). Using Phone.com APIs, SAM integrations blend real-time call data with live CRM records, providing detailed sales activity metrics and reporting. The company’s voice-activated conversational AI lets executives get detailed sales activity metrics and reporting by simply asking a question about their