At the very least once a month. In a fast-paced world where we’re inundated by endless scrolls on social media, a 24 hour news cycle, and increasing responsibilities at the office and at home, it’s hard to engage with customers regularly and effectively. And because there are so many statistics pointing to customers disengaging after poor customer service experiences, it pays to be on top of attentiveness and to approach this customer care with a hospitality-minded strategy. With that said, we’ve put together some thoughts on why and how you should keep in touch with your customers. Talk to
