Service Spotlight: The Address Book

address bookYour contacts are important, and having an easy-to-use address book makes reaching out to connect with someone so much more convenient. Of course, this only does you so much good if you have to reenter your contacts on every device that you have.

Fortunately, there’s a better way: Our address book services give you the ability to import, export and manage your contacts while also syncing them to your various devices.

It’s possible that you don’t even realize how valuable your contacts are, but we do. That’s why we offer more than just basic syncing and sorting, instead giving you an address book that unlocks the power of your contacts and puts them to work for you.

Maintaining Your Contacts

Developing a good working relationship with your contacts is an important part of running a business.

The contacts you have can lead to new contacts down the line, so it’s vital that you maintain your connections and keep their information up to date. There are few things worse for your business than trying to get in touch with an important lead and finding out that the number was changed months ago. Someone in your organization may have the new contact info, but you now have to spend time trying to track it down.

That’s why syncing contacts with your devices is so useful. Because we offer a central address book service, your phones and other devices can stay up to date without having to go in and manually edit contact entries. Once changes are made, they are then rolled out to every device connected to the address book without hassle.

The Right Connection

Some of your contacts may have stronger relationships with certain employees than others.

This is a good thing, and you should try to connect that contact with that employee as much as possible. After all, that relationship will build brand loyalty. How do you go about making sure that connection happens, though?

One feature of our address book service is contact routing. You can set up the address book to automatically route calls from specific numbers to the line of their preferred contact point within your organization. If that employee isn’t available, your phone system can then direct the caller to another available employee or their preferred employee’s voicemail.

Contact Management

It’s possible and even likely that over the years you’ve collected contacts in a few different places.

Phones, email addresses and other contact points may be spread out across several accounts. This is where our import feature comes in really handy. You can import contacts into your address book from multiple sources, including major online email providers. This ensures that all of your contacts are contained within a single address book instead of being scattered across multiple accounts.

Once you have everyone imported, our feature-rich contact management system allows you to add, delete and edit information stored within each contact entry. Not only that, but you can also sort contacts into different groups within your address book to make it more obvious which contacts share a common purpose or some other connection.

Utilizing Your Connections

Part of the reason that an address book service like ours is so important is that it gives you the power to better connect with your existing contacts.

This lets you build a stronger bond, which in turn increases the likelihood of them recommending your business to others or discussing your company on social media. The easier it is to access your contacts then the more readily you’ll be able to use them, so it’s important to keep your address book as up-to-date as possible.

Some companies try to build the size of their contact list no matter what, but this isn’t necessarily going to have a huge effect on word-of-mouth advertising. Instead, focus on building quality contacts and keeping them organized and up-to-date to get the most out of your connections.

Our address book service can help with this, and comes as a standard feature on all accounts.